Something old was new again at the Konica Minolta 2019 Dealer Conference, as the company emphasized how and why dealers need to update their business to deal with digital transformation – which has been a recurring theme at the event in recent years
Other enhancements include a new unified dashboard and unified search feature for all 40 applications in Zoho One, as well as the 40th app – Backstage – an event management solution that is also sold separately.
3CLogic is partnered deeply with a very select number of vendors, one of which is ServiceNow. The new integration lets ServiceNow reps handle all the interaction with 3CLogic phone support through the ServiceNow interface.
Part of the expanded services play is a new certification program to train HP print partners how to better sell security related solutions, and understand and recommend third party security integrations.
Zoho CRM also enhances its Zia conversational AI for sales teams, with a voice capability, as well as other improvements its predictive AI and lead enrichment.
Cisco previews Spark Assistant, which aims to bring voice control to its collaboration tools, and ultimately create a AI-based meeting moderator.
CafeX Live Assist for Microsoft Dynamics 365’s new Cosmos release facilitates chatbot-to-agent escalation, and provides an SDK for mobile customer service.
Orion combines its Enterprise Voice Platform with its wearable Onyx smart walkie-talkie to give easy and efficient voice service, and have brought in an experienced channel hand to oversee the go-to-market strategy.
While Tigerpaw announced its new software release at its user conference, it also previewed what is coming beyond that, solicited feedback about future changes, and emphasized that their partners need to change to stay competitive in a changing industry.
Plantronics says their new family of lightweight headsets with noise cancelling technology are designed to change what headsets provide to an organization.
Ingram Micro adds VNX installation and voice and video network readiness assessments to its growing collection of services for solution providers.
Westcon Group announced the expansion of two vendor relationships that will see it increase its presence in the security and unified communications fields. The distributor announced an expansion of its pact with HP to include more of the company’s security products and solutions, adding TippingPoint and Fortify to its security linecard, which has already included…
Vendor aims to be the badly needed IP telephony refresh midsized businesses need.
Session Border Controller purchase will bring carrier-class technology to SMB, vendor says
UC 320 gives Cisco sub-24-seat telephony space; Partner Advisor service launched
Networking vendor offers virtual desktops with improved video and voice support
