The new live chat capability in the Atera joint RMM-PSA solution provides a faster and more efficient way than email to resolve customer issues in real time.
New improvements in Kaseya VSA 9.5 for technicians include native Microsoft PowerShell integration, and improved file management capabilities.
To avoid a nightmare integration when adding a new service or capability,, MSPs should look for services that easily plug into your existing tools and platforms, and vendors that understand your needs by providing intuitive tools to ease the process.
Barracuda MSP builds on earlier integrations with LabTech/Automate with new automated deployment capabilities, as well as improvements to manageability.
Atera also provides 24/7 support for the first time, something that wasn’t a priority before because of confidence in the platform’s resilience.
The new Avast Business Antivirus integrates elements from both the legacy Avast and AVG anti-virus solutions, and is integrated into their Managed Workplace and CloudCare offerings.
Daumard talks with ChannelBuzz about why he thinks NinjaRMM is well positioned to do well in a crowded marketplace – and just how he intends to do that.
SolarWinds MSP’s price to partners of $4 per endpoint in Canada is designed to allow both the MSP to make money while also being less expensive for the customer than consumer-grade alternatives.
LabTech’s founder has an ambitious agenda, which involves improving the synergy of eFolder’s products, having a more systematic strategy around RMM and PSA integrations, and making eFolder the acknowledged technology leader in their space.
Adding Mac support to Kaspersky Endpoint Security Cloud should open markets for which Kaspersky Enterprise Support for Business was not a good fit.
A Web-based version of Automate, which will use the same interface as Manage, and has the same instance as the Automate thick client, is set for release at the ConnectWise IT Nation event in the fall.
Kaspersky continues to build out the MSP Partner program that it formally launched in April.
GMS Live Expert will provide Kaseya’s MSPs access to their help desk services, in a deal that covers Kaseya’s main VSA platform, as well as their BMS PSA offering and NOC operations.
Lack of support for Apple had been hurting Atera among MSPs who did business in those verticals where Mac use is significant.
The three year deal makes KYOCERA Document Solutions Canada an Avast Elite Channel Partner, and the managed IT services portfolio from AVG Business by Avast will be offered both to KYOCERA Document Solutions Canada’s customers and to their own channel.
Pulseway, which offers cloud-based RMM services with a focus on the needs of mobile users, has been intensifying its MSP business over the last year, and adds to that with new NOC services for that market.
The addition of auto-healing scripts, more out-of-the-box monitoring, full integration of the Splashtop remote app, and automation of support for the agent installation process highlight the newest Atera enhancements.
Joint RMM/PSA vendor Atera, which has seen a strong first year in North America, looks to boost momentum with two new partnerships.
Avast also stresses its commitment to AVG’s RMM business, and indicates that while the goal is to expand the number of resellers, they will also be rationalizing the product line.
Pulseway, whose RMM solution is specifically designed to work with mobile devices, has responded to customer feedback with Pulseway MSP, a version of their product designed specifically for MSPs. Major additions include white labelling capability and enhanced automation.
