RMM

Managed Services

Passportal unveils new integration with Datto RMM and expanded one with Autotask PSA

June 25, 2018 Mark Cox Comments Off on Passportal unveils new integration with Datto RMM and expanded one with Autotask PSA
Passportal, which just copped the Best Revenue Opportunity award from MSPs at the Datto18 show, sees the merged Datto-Autotask entity as a great Passportal opportunity.

Managed Services

Continuum expands RMM differentiation and appeals to broader MSP base with CARVIR acquisition

June 18, 2018 Mark Cox Comments Off on Continuum expands RMM differentiation and appeals to broader MSP base with CARVIR acquisition
Late last year, Continuum decided to supplement the endpoint security embedded in their core suite with a new security unit, and new service offerings, which became available in April. The CARVIR acquisition accelerates that initiative significantly.

Managed Services

Atera introduces live chat to strengthen MSP-customer connections

June 13, 2018 Mark Cox Comments Off on Atera introduces live chat to strengthen MSP-customer connections
The new live chat capability in the Atera joint RMM-PSA solution provides a faster and more efficient way than email to resolve customer issues in real time.

Managed Services

New SDK integration platform, enhanced internal integrations highlight Kaseya VSA 9.5

January 23, 2018 Mark Cox Comments Off on New SDK integration platform, enhanced internal integrations highlight Kaseya VSA 9.5
New improvements in Kaseya VSA 9.5 for technicians include native Microsoft PowerShell integration, and improved file management capabilities.

Managed Services

Avoiding the MSP Integration Blues

December 5, 2017 Mark Cox Comments Off on Avoiding the MSP Integration Blues
To avoid a nightmare integration when adding a new service or capability,, MSPs should look for services that easily plug into your existing tools and platforms, and vendors that understand your needs by providing intuitive tools to ease the process.

Backup

Barracuda MSP launches Intronis Backup integration for ConnectWise Automate

November 7, 2017 Mark Cox Comments Off on Barracuda MSP launches Intronis Backup integration for ConnectWise Automate
Barracuda MSP builds on earlier integrations with LabTech/Automate with new automated deployment capabilities, as well as improvements to manageability.

Managed Services

Atera increases automation, deepens Webroot partnership

November 3, 2017 Mark Cox Comments Off on Atera increases automation, deepens Webroot partnership
Atera also provides 24/7 support for the first time, something that wasn’t a priority before because of confidence in the platform’s resilience.

Channel Programs

Avast kicks off rebranded Avast Business with unified antivirus, new channel programs

September 6, 2017 Mark Cox Comments Off on Avast kicks off rebranded Avast Business with unified antivirus, new channel programs
The new Avast Business Antivirus integrates elements from both the legacy Avast and AVG anti-virus solutions, and is integrated into their Managed Workplace and CloudCare offerings.

Managed Services

New NinjaRMM CRO Francois Daumard sets course on aggressive growth strategy

August 16, 2017 Mark Cox Comments Off on New NinjaRMM CRO Francois Daumard sets course on aggressive growth strategy
Daumard talks with ChannelBuzz about why he thinks NinjaRMM is well positioned to do well in a crowded marketplace – and just how he intends to do that.

Backup

SolarWinds MSP unveils new, more granular automated document recovery solution

August 3, 2017 Mark Cox Comments Off on SolarWinds MSP unveils new, more granular automated document recovery solution
SolarWinds MSP’s price to partners of $4 per endpoint in Canada is designed to allow both the MSP to make money while also being less expensive for the customer than consumer-grade alternatives.