contact centre

Distribution

8×8 signs on Ingram Micro as key part of channel expansion strategy

July 28, 2017 Mark Cox Comments Off on 8×8 signs on Ingram Micro as key part of channel expansion strategy
The Ingram Micro deal is part of a significant initiative 8×8 has been making this year to up its investment in the channel.

Cloud

Avaya’s Zang highlights ISV partner Mutare’s healthcare solution

March 23, 2017 Mark Cox Comments Off on Avaya’s Zang highlights ISV partner Mutare’s healthcare solution
Mutare is one of about 90 strategic ISV partners of Zang, but they were also one of the very first.

Unified Communications

Avaya looks to reduce debt burden and re-emerge stronger with Chapter 11 filing

January 19, 2017 Mark Cox Comments Off on Avaya looks to reduce debt burden and re-emerge stronger with Chapter 11 filing
Avaya says that the sale of its Contact Center business is not being considered as a way to restructure its balance sheet, but that it is in discussions to possibly sell off other assets.

Unified Communications

Improved ease of deployment highlights Avaya IP Office Contact Center 10

December 1, 2016 Mark Cox Comments Off on Improved ease of deployment highlights Avaya IP Office Contact Center 10
The changes will save partners hours in deployment time, and by reducing time to value, should also please customers.

Unified Communications

Enterprise VoIP vendor 8×8 looks to take channel to next stage with new partner program

November 15, 2016 Mark Cox 1
8×8 only began to actively a develop a channel in recent years, but now the channel has grown to the point where the company has had to introduce a new program with more resources to support it.

Cloud

Cloud contact centre vendor Five9 signs first disti deal with Westcon to add new partners

June 28, 2016 Mark Cox Comments Off on Cloud contact centre vendor Five9 signs first disti deal with Westcon to add new partners
Cloud-focused contact centre software vendor Five9 continues its channel expansion by signing its first distribution deal, a global one with Westcon-Comstor. Westcon will help Five9 build out its solution provider channel