Avaya

Cloud

Avaya introduces new global channel chief – and new partnering philosophy

February 15, 2017 Mark Cox Comments Off on Avaya introduces new global channel chief – and new partnering philosophy
Walter Denk, who has a distribution background and has been working for Avaya in Germany, is the company’s new global channel chief. Even more importantly, he says that the job has been redefined and that the channel will benefit.

Unified Communications

Avaya Canada introduces both new country manager and new channel chief

February 15, 2017 Mark Cox Comments Off on Avaya Canada introduces both new country manager and new channel chief

Rejean Bourgault, who has been in the lead role in Canada since October, and Corey Mindel, who has been acting channel leader since Ange Valentini left at the end of the year, were both formally introduced at Avaya Engage.

Cloud

Avaya’s Zang introduces new cloud phone service, and new collaboration tool

February 13, 2017 Mark Cox Comments Off on Avaya’s Zang introduces new cloud phone service, and new collaboration tool
Zang moves into the cloud PBX market with Zang Office, although at this stage, the channel opportunities, other than referral fees, are limited. Partner opportunities for Zang Space, the collaboration tool, appear stronger.

Unified Communications

Avaya looks to reduce debt burden and re-emerge stronger with Chapter 11 filing

January 19, 2017 Mark Cox Comments Off on Avaya looks to reduce debt burden and re-emerge stronger with Chapter 11 filing
Avaya says that the sale of its Contact Center business is not being considered as a way to restructure its balance sheet, but that it is in discussions to possibly sell off other assets.

Unified Communications

Improved ease of deployment highlights Avaya IP Office Contact Center 10

December 1, 2016 Mark Cox Comments Off on Improved ease of deployment highlights Avaya IP Office Contact Center 10
The changes will save partners hours in deployment time, and by reducing time to value, should also please customers.

Unified Communications

Avaya sees new Equinox integrated UC as game-changer for the channel

October 18, 2016 Mark Cox Comments Off on Avaya sees new Equinox integrated UC as game-changer for the channel
While Avaya plans to extend Equinox to the mid-market in the future, today it’s based on Aura and as such is just an enterprise play.

Unified Communications

Built-in encryption, user experience changes highlight Avaya IP Office 10

September 6, 2016 Mark Cox Comments Off on Built-in encryption, user experience changes highlight Avaya IP Office 10
The new release of IP Office also makes some architectural and administrative changes designed to make things easier for Avaya channel partners who sell the product.

Networking

Avaya, FatPipe launch first integrated SDN and SDN-WAN solution

July 20, 2016 Mark Cox Comments Off on Avaya, FatPipe launch first integrated SDN and SDN-WAN solution
The joint solution will be available through the channel of both vendors, although in Canada, the FatPipe channel is more limited, so Avaya’s channel will likely carry the ball here.

Cloud

Avaya adds Oceana to customer engagement portfolio

June 7, 2016 Mark Cox Comments Off on Avaya adds Oceana to customer engagement portfolio
Built on top of the Avaya Breeze engagement platform, Oceana is designed to deliver on industry promises of next-gen customer engagement, and while it is much more of an enterprise play than mid-market, should be a useful tool for partners who play in the enterprise space.

Networking

Avaya urges partners to get their SDN fabric in front of customers

March 24, 2016 Mark Cox Comments Off on Avaya urges partners to get their SDN fabric in front of customers
At an event Wednesday, Avaya strongly urged its partners to look closely at their networking fabric and the middleware which enables its automation, saying that it provides a clear path to smart computing and a strong differentiator from competitors.