Tag Archive for Avaya

Avaya announces innovative location reporting capabilities for emergency report management

Avaya is a relatively new player in the public safety space, but is intent on disrupting it, and to this end has unveiled a next-gen 911 solution.

Avaya to do more joint marketing programs with partners in expanded and more aggressive marketing strategy

Avaya has announced a new branding initiative in which their solution offerings will be renamed more logically and by function. That’s only one part of where Avaya is going this year on the marketing front, however, with a more aggressive campaign than they have implemented before.

Avaya builds out cloud strategy with new private cloud delivery model

Avaya’s cloud strategy in the past could never be described as crisp, but major changes were announced at Engage to change that, with new OneCloud branding and ReadyNow enterprise bundles to bring solutions to market quickly.

Avaya to phase out old product brand names as company rebrands portfolio around customer functionality

Avaya unveiled a key rebranding message at Engage, and while it is essentially a marketing exercise, it will see huge changes that the company believes will position it much better heading forward.

Canada continues to be strong market for Avaya as company transforms itself

Avaya’s Canadian country manager Dave Robertson provides an update on Avaya’s business and channel in Canada, including why they are confident that legacy Nortel customers will modernize with them and not with competitors.

Avaya’s CEO emphasizes company has fundamentally transformed around embracing change and customer centrality

Jim Chirico kicked off Avaya’s Engage event in Austin by updating the company’s progress, and stressing that the company has reoriented its approach to the market and their customers.

Simplification top priority in Avaya channel program changes

Avaya has announced alterations to the Edge partner program it first rolled out two years ago, to remove some pain points, and which provides partners with more compensation than before, but which is distributed differently.

Avaya adds Device-as-a-Service to subscription-based portfolio

The new DaaS service differs from the leasing option in that Avaya retains control of the device, which some customers like because it reduces their risk. It also allows them to upgrade to a higher priced device with no penalty.

Avaya sees its new Master Agent channel as the primary route to market for new Online Store

Avaya believes its solution provider channel will also have some interest in the store, which offers Avaya’s UC and CC as-a-service options. They also confirmed that this online store is not a direct play.

Avaya adds Identity-as-a-Service capability through partnership with Post Quantum

The new technology will roll out later this year in a new service, Avaya Mobile Experience, although Canadians will have to wait a little longer, since it will initially be limited to the U.S.

Arrow Connect IoT integration among new Workflow updates from Avaya’s Zang

Zang believes that the seven new updates to Zang Workflow will significantly help the channel, by making it easier for them to build customized applications for their customers.

Expanded partnerships, vendor certification program key parts of IGEL 2018 roadmap

Among the changes coming to IGEL’s own hardware and software roadmaps, one of their thin clients about to be refreshed will see a switch from an Intel to an AMD processor.

Phones a major highlight in new Avaya product releases at ENGAGE event

Avaya also rebooted their chatbot strategy with a significant deepening of their AI focus, and they have some things coming in the near future that will be of interest to partners.

Avaya seeing rebound in business for Canadian channel

Avaya’s restructuring issues in 2017 had an impact in the midmarket in Canada which is served by the channel. Those problems have disappeared, and Avaya is bullish about its Canadian channel business moving forward.

New Avaya cloud boss outlines strategy to make Avaya a cloud powerhouse

Mercer Rowe, newly recruited from IBM’s cloud business to put Avaya on a cutting-edge path in the cloud, laid out his plans at the Avaya ENGAGE event this week

Avaya CEO lays out forceful agenda for reborn company

New Avaya CEO Jim Chirico acknowledged the old Avaya was the equivalent of a team that loses football games by playing a prevent defense, and told the company’s customers and partners that now they have a fundamentally different gameplan.

Avaya announces new integrated voice and communications platform with Spoken acquisition

Avaya was already partnered with Spoken, but the acquisition will allow broaden application of their technology throughout Avaya’s portfolio, to enable customers to transform their business models.

HP vet Ken Archer lays out vision and plans as new Nectar Chief Revenue Officer

Avaya, Salesforce expand relationship with enhanced Service Cloud-Oceana integration

This extension of the Avaya-Salesforce relationship provides a complete omni-channel integration between the customer engagement and CRM platforms. The companies plan to develop the relationship further, into areas like the Internet of Things.