Autotask

Distribution

Cloud distributor Pax8 expands PSA integrations to Autotask

June 25, 2018 Mark Cox Comments Off on Cloud distributor Pax8 expands PSA integrations to Autotask
This new Pax8 relationship with Autotask builds on their existing distribution relationship with Datto, and the distributor is confident it will lead to a major increase in business.

Managed Services

Passportal unveils new integration with Datto RMM and expanded one with Autotask PSA

June 25, 2018 Mark Cox Comments Off on Passportal unveils new integration with Datto RMM and expanded one with Autotask PSA
Passportal, which just copped the Best Revenue Opportunity award from MSPs at the Datto18 show, sees the merged Datto-Autotask entity as a great Passportal opportunity.

Cloud

Cloud distributor Pax8 adds bill-forward consumption billing option for ConnectWise MSPs

April 4, 2018 Mark Cox Comments Off on Cloud distributor Pax8 adds bill-forward consumption billing option for ConnectWise MSPs
Pax8 has converted its recommendations that MSPs practice bill-forward consumption-based billing into a console option for ConnectWise, and plans to offer the same for other RMM and PSA vendors.

Managed Services

CrushBank prepares for launch of first IT Help-Desk application built on IBM Watson

August 2, 2017 Mark Cox Comments Off on CrushBank prepares for launch of first IT Help-Desk application built on IBM Watson
CrushBank has early customers moving into production now, and has been taking orders. They are working the IT trade show circuit, to introduce their product to MSPs.

Managed Services

SupportBots looks to save MSPs money with AI-driven support bots

March 1, 2017 Mark Cox Comments Off on SupportBots looks to save MSPs money with AI-driven support bots
SupportBots launched a free trial period in February so MSPs can test them and provide feedback. For now, their main functionality is booking customers with available technicians, but the plan is to eventually do much more than that.

Managed Services

BlackStratus begins building out channel for SMB SIEM service with Autotask partners

July 21, 2016 Mark Cox Comments Off on BlackStratus begins building out channel for SMB SIEM service with Autotask partners
BlackStratus is close to signing up its first 100 MSP partners for its SIEM-as-a-service offering, and has a plan in place to acquire thousands of partners over the next few years.

Managed Services

Passportal enhances MSP password management solution, adds white labelling

May 8, 2015 Mark Cox Comments Off on Passportal enhances MSP password management solution, adds white labelling
Version 3.0 of their software will significantly enhance ease of use for the company’s MSP and VAR partners, and also will facilitate white labelling of the product.

Jason Bystrak, executive director of cloud for Ingram Micro North America.
Cloud

Ingram Micro ramps up cloud services

March 10, 2015 Robert Dutt Comments Off on Ingram Micro ramps up cloud services
Distributor Ingram Micro introduces Service Desk to help partners support their customers, expands the services available to VARs selling cloud services.

Matt Urmston, director of product management at Storagecraft
Managed Services

Storagecraft doubles down on management

September 15, 2014 Robert Dutt Comments Off on Storagecraft doubles down on management
With its own control platform built out, and new hooks into key RMM vendors, Storagecraft is focused on management as it looks to larger customers.

ConnectWise CEO Arnie Bellini
Managed Services

ConnectWise aims to exploit Autotask sale

June 17, 2014 Larry Walsh (Channelnomics) Comments Off on ConnectWise aims to exploit Autotask sale
ConnectWise is looking to capitalize on the acquisition of rival professional services automation vendor Autotask by inviting users to defect.