Autotask

Managed Services

Liongard adds Datto Autotask PSA integration, with more integrations on the way

March 25, 2019 Mark Cox Comments Off on Liongard adds Datto Autotask PSA integration, with more integrations on the way
Liongard has provided roundabout integration with Autotask through their existing integration with IT Glue, but the integration streamlines the process, and provides access to Autotask customers who don’t use IT Glue.

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Managed Services

IT Glue sends message to market by enhancing new ticket visibility in ConnectWise and Autotask integrations

March 12, 2019 Mark Cox Comments Off on IT Glue sends message to market by enhancing new ticket visibility in ConnectWise and Autotask integrations
The enhanced integrations, along with IT Glue’s new Open Platform Manifesto, are both designed to reassure the market that despite the company’s acquisition by Kaseya late last year, nothing has changed with respect to their commitment to working with all the PSA players in the industry, notwithstanding their being competitors of Kaseya.

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Backup

Datto marks strong growth in Canada with ribbon-cutting at new Markham offices

January 25, 2019 Mark Cox Comments Off on Datto marks strong growth in Canada with ribbon-cutting at new Markham offices
New Datto CEO Tim Weller attended the event, and talked with ChannelBuzz about Datto’s plans in Canada, and other items of interest.

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Managed Services

Field Nation looks to expand market for connecting MSPs to contingent tech labour

November 19, 2018 Mark Cox Comments Off on Field Nation looks to expand market for connecting MSPs to contingent tech labour
Field Nation, which recently introduced a new platform that handles all aspects of workforce management, makes software that connects businesses with the temporary IT labour force. MSPs needing IT techs are a part of their market, which they are looking to expand.

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Managed Services

RocketCyber emerges from stealth at ConnectWise Connect with platform of free and paid security apps for MSPs

November 16, 2018 Mark Cox Comments Off on RocketCyber emerges from stealth at ConnectWise Connect with platform of free and paid security apps for MSPs
RocketCyber’s founders have a track record of two successful startups behind them, and are looking to provide MSPs who don’t offer a full portfolio of services with a set of such offerings. The platform is scheduled for availability in early December.

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Managed Services

Automated documentation software maker Liongard roars at ConnectWise Connect event

November 16, 2018 Mark Cox Comments Off on Automated documentation software maker Liongard roars at ConnectWise Connect event
Liongard continues to extend its value proposition of automating the ingestion of data into documentation and other software platforms for MSPs.

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Managed Services

Cylance looks to further boost rapidly growing MSP business with ConnectWise integration

November 13, 2018 Mark Cox Comments Off on Cylance looks to further boost rapidly growing MSP business with ConnectWise integration
Cylance has made their first partnership with an RMM vendor, integrating their two flagship products into ConnectWise Automate. They have plans to expand this ecosystem further.

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Managed Services

ITBoost looks to challenge IT Glue in MSP documentation space with 3.0 release

November 8, 2018 Mark Cox Comments Off on ITBoost looks to challenge IT Glue in MSP documentation space with 3.0 release
ITBoost offers full functionality in documentation, password management, BI and customer feedback through an integrated pane of glass, and is at the ConnectWise IT Nation Connect 2018 event this week looking to differentiate themselves and impress MSPs.

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Managed Services

IT Glue looks to claim thought leadership mantle at first annual GlueCon MSP partner event

September 17, 2018 Mark Cox Comments Off on IT Glue looks to claim thought leadership mantle at first annual GlueCon MSP partner event
Vancouver-headquartered IT Glue, the market leader in IT documentation for MSPs, has designed their first partner event around the principle of providing MSPs with valuable takeaways, rather than just talking about themselves.

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Managed Services

ESET gears up in Managed Service Provider market

August 1, 2018 Mark Cox Comments Off on ESET gears up in Managed Service Provider market
ESET has been in the MSP space for a while, but is now making a push to increase their presence there. They also indicated that they will shortly be releasing their first offering specifically built for the cloud.

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Distribution

Cloud distributor Pax8 expands PSA integrations to Autotask

June 25, 2018 Mark Cox Comments Off on Cloud distributor Pax8 expands PSA integrations to Autotask
This new Pax8 relationship with Autotask builds on their existing distribution relationship with Datto, and the distributor is confident it will lead to a major increase in business.

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Managed Services

Passportal unveils new integration with Datto RMM and expanded one with Autotask PSA

June 25, 2018 Mark Cox Comments Off on Passportal unveils new integration with Datto RMM and expanded one with Autotask PSA
Passportal, which just copped the Best Revenue Opportunity award from MSPs at the Datto18 show, sees the merged Datto-Autotask entity as a great Passportal opportunity.

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Cloud

Cloud distributor Pax8 adds bill-forward consumption billing option for ConnectWise MSPs

April 4, 2018 Mark Cox Comments Off on Cloud distributor Pax8 adds bill-forward consumption billing option for ConnectWise MSPs
Pax8 has converted its recommendations that MSPs practice bill-forward consumption-based billing into a console option for ConnectWise, and plans to offer the same for other RMM and PSA vendors.

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Managed Services

CrushBank prepares for launch of first IT Help-Desk application built on IBM Watson

August 2, 2017 Mark Cox Comments Off on CrushBank prepares for launch of first IT Help-Desk application built on IBM Watson
CrushBank has early customers moving into production now, and has been taking orders. They are working the IT trade show circuit, to introduce their product to MSPs.

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Managed Services

SupportBots looks to save MSPs money with AI-driven support bots

March 1, 2017 Mark Cox Comments Off on SupportBots looks to save MSPs money with AI-driven support bots
SupportBots launched a free trial period in February so MSPs can test them and provide feedback. For now, their main functionality is booking customers with available technicians, but the plan is to eventually do much more than that.

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Managed Services

BlackStratus begins building out channel for SMB SIEM service with Autotask partners

July 21, 2016 Mark Cox Comments Off on BlackStratus begins building out channel for SMB SIEM service with Autotask partners
BlackStratus is close to signing up its first 100 MSP partners for its SIEM-as-a-service offering, and has a plan in place to acquire thousands of partners over the next few years.

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Managed Services

Passportal enhances MSP password management solution, adds white labelling

May 8, 2015 Mark Cox Comments Off on Passportal enhances MSP password management solution, adds white labelling
Version 3.0 of their software will significantly enhance ease of use for the company’s MSP and VAR partners, and also will facilitate white labelling of the product.

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Jason Bystrak, executive director of cloud for Ingram Micro North America.
Cloud

Ingram Micro ramps up cloud services

March 10, 2015 Robert Dutt Comments Off on Ingram Micro ramps up cloud services
Distributor Ingram Micro introduces Service Desk to help partners support their customers, expands the services available to VARs selling cloud services.

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Matt Urmston, director of product management at Storagecraft
Managed Services

Storagecraft doubles down on management

September 15, 2014 Robert Dutt Comments Off on Storagecraft doubles down on management
With its own control platform built out, and new hooks into key RMM vendors, Storagecraft is focused on management as it looks to larger customers.

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ConnectWise CEO Arnie Bellini
Managed Services

ConnectWise aims to exploit Autotask sale

June 17, 2014 Larry Walsh (Channelnomics) Comments Off on ConnectWise aims to exploit Autotask sale
ConnectWise is looking to capitalize on the acquisition of rival professional services automation vendor Autotask by inviting users to defect.

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