Training

First ConnectWise Customer Success Officer rethinks how to make MSP customers more successful

ConnectWise veteran Craig Fulton has moved from the Chief Products Officer job to the new position of Customer Success Officer, and talks about his plans to make their MSP customers more successful.

Cyberbit adds virtual instructor, new attack scenarios to Cyber Range training and simulation platform

Cyber Range is the most unique of the four platform offerings from Cyberbit, a spinoff from the Israeli defense giant Elbit Systems.

Zoho bringing unique Zoho University tech training to North America

For 15 years, Zoho has run a training facility in India as an alternative to traditional higher education, designed to make students more serious and not force them to roll up debt. Now, the same philosophy is coming to their new headquarters in Austin.

Webroot enhances Security Awareness training offerings

While Webroot has updated their course content and made it easier for MSPs to construct phishing lure pages, the major attraction here is likely a new Client Breach Report that the MSP can use as a pre-sales tool.

HPE rethinks technical enablement and certification with HPE Tech Pro Community

HPE looks to bring partners more closely into HPE’s own technical communities, introduce a broader type of solution focused credentialing system, and reward both individual techs and partner companies for achievements.

Newly-appointed CompTIA Canada head looks to introduce vet cybersecurity training program in Canada

Al Nasturzio, CompTIA’s new Canadian business development manager, comes to the role with a slightly atypical skillset. The initiatives he has underway include replicating in Canada a highly successful U.S. CompTIA program to train veterans and help them find jobs.

MSP training firm CharTec reworks online training and makes significant organizational moves

The moves include the reabsorption of the Relyenz division within CharTec, and the repurchase of the major investment ConnectWise had in CharTec, although the latter does not impact CharTec’s strong partnership with ConnectWise.

Extreme Networks revamps training curriculum, approach with new Extreme Dojo program

The four-level modular online program updates the curriculum to include all Extreme’s newly acquired assets. Sales training is available immediately, with technical training to follow in two months.

Cisco’s Toronto innovation centre shines light on digital campus

Wayne Cuervo, head of Cisco's Toronto innovation centre

Cisco opens an education room at its Toronto Innovation Centre, looking to showcase potential future solutions for schools as higher-education seeks to spark its own digital transformation.

Red Hat’s Mobile Portfolio Centre rolls into Toronto

Red Hat’s touring trailer is focused on providing customers and partners with training and education on five top IT challenges the vendor sees as important opportunities.

SolarWinds MSP introduces new enablement and training tool for partners with MSP Institute

The 2018 version of the Institute, which should be all online by the September-October timeframe, has five series – three persona-oriented ones for manager/owners, salespeople and marketing, and two topic-focused on security and backup.

Talend emphasizes more creative, flexible training in partner program changes

Talend is looking to make it easier for their Big Data and cloud-focused partners to build the new and complex integrations now required when delivering Talend in projects.

Dell EMC announces four new ‘transformational’ certifications

Two of the new certifications, which also add a new Master level to the Dell EMC Proven Professional program, are available now, with the others coming in April and June. While partners will be eligible to complete them when they roll out, they will not immediately become part of the company’s partner program.

myTrailhead platform delights Salesforce partners at Dreamforce

While Trailhead was created in 2014 specifically to teach Salesforce skills in a gamified manner, myTrailhead, scheduled to be available in 2018, is envisioned as becoming a tool to impart all corporate learning.

Midrange storage the focus as Dell EMC unveils new channel investments

In addition to the many storage announcements, Dell EMC also addressed the issues with the Partner Academy, and will be waiving training requirements for the second half of the year.

Independent SonicWall ramps up service improvements, partner skillsets

SonicWall CEO Bill Conner discusses the company’s improved metrics since independence from Dell, including some significant ones on the channel front.