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Understanding innovation as a large, well-established enterprise

February 28, 2023 Tim Sherwood, VP of Product and Offer Management, Avaya Comments Off on Understanding innovation as a large, well-established enterprise
Avaya vice president Tim Sherwood shares five things to think about when gathering your thoughts on innovation in this guest blog.

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9-8-8 services make it easier to access mental health assistance

December 7, 2022 Allan Mendelsohn, Public Safety and Healthcare Lead, Avaya Canada Comments Off on 9-8-8 services make it easier to access mental health assistance
Avaya’s Allan Mendelsohn explains what solution providers need to know ahead of the launch of a 9-8-8 service for those seeking help when it comes to mental health.

Allan Mendelsohn, principal consultant and Avaya Canada
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Preparing for the new multi-line 9-1-1 best practices

November 23, 2022 Robert Dutt Comments Off on Preparing for the new multi-line 9-1-1 best practices
Avaya Canada’s Allan Mendelsohn joins us on the podcast to discuss the CRTC’s new guidance for optimizing 9-1-1 calls in multi-line environments and what solution providers need to know about them.

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Five examples of enhanced contact center communications experiences powered by Avaya OneCloud

November 7, 2022 Ahmed Helmy, Global VP of Avaya Experience Platform Product Management Comments Off on Five examples of enhanced contact center communications experiences powered by Avaya OneCloud
Avaya’s Ahmed Helmy shares thoughts on how your customers can differentiate ernetiate their contact centre with the company’s OneCloud platform in this guest blog.

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CRTC defines 9-1-1 best practices for multi-line telephone systems

October 19, 2022 Allan Mendelsohn, Public Safety and Healthcare Practice Lead, Avaya Canada Comments Off on CRTC defines 9-1-1 best practices for multi-line telephone systems
Avaya Canada’s Allan Mendelsohn breaks down the CRTC’s new best practices for handling 911 calls, and what it means for telecom resellers in this guest blog.

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3 cloud integrations every K-12 school can (and should) make

October 12, 2022 Dave Robertson, Managing Director and President of Sales, Avaya Canada Comments Off on 3 cloud integrations every K-12 school can (and should) make
Avaya Canada leader David Robertson has some big reasons you should be talking about making the right connections in the cloud with your education clients in this guest blog.

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Why you should plan your move to the Avaya OneCloud™ platform

September 27, 2022 Jim Geary, Senior Vice President, North America Sales & Services, Avaya Comments Off on Why you should plan your move to the Avaya OneCloud™ platform
Avaya’s Jim Geary offers his thoughts on why your customers should be planning their move to the Avaya OneCloud platform in this guest blog.

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Three ways higher education institutions can digitally integrate to enhance student experiences

August 29, 2022 Greg Schlotzhauer, VP Sales, Central Region, Avaya Canada Comments Off on Three ways higher education institutions can digitally integrate to enhance student experiences
Greg Schlotzhauer, vp of sales for the central region at Avaya Canada, says now is the time to embrace digital transformation in the higher ed space. Find out why in this guest blog.

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Inside Avaya’s partner ecosystem

August 24, 2022 Robert Dutt Comments Off on Inside Avaya’s partner ecosystem
Find out what makes an ecosystem partnership work, and how it delivers value for partners and customers alike, as we’re joined by Avaya’s Adam Seens and Calabrio’s Dave Hoekstra in this edition of the podcast.

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The experience economy and virtual agents

August 4, 2022 Robert Dutt Comments Off on The experience economy and virtual agents
Virtual agents, the experience economy, and why every customer interaction needs to be a birthday party, as Avaya’s Steve Brock joins us on this edition of the podcast.