Avaya’s Allan Mendelsohn explains what solution providers need to know ahead of the launch of a 9-8-8 service for those seeking help when it comes to mental health.
Avaya Canada’s Allan Mendelsohn joins us on the podcast to discuss the CRTC’s new guidance for optimizing 9-1-1 calls in multi-line environments and what solution providers need to know about them.
Avaya’s Ahmed Helmy shares thoughts on how your customers can differentiate ernetiate their contact centre with the company’s OneCloud platform in this guest blog.
Avaya Canada’s Allan Mendelsohn breaks down the CRTC’s new best practices for handling 911 calls, and what it means for telecom resellers in this guest blog.
Avaya Canada leader David Robertson has some big reasons you should be talking about making the right connections in the cloud with your education clients in this guest blog.
Avaya’s Jim Geary offers his thoughts on why your customers should be planning their move to the Avaya OneCloud platform in this guest blog.
Greg Schlotzhauer, vp of sales for the central region at Avaya Canada, says now is the time to embrace digital transformation in the higher ed space. Find out why in this guest blog.
Find out what makes an ecosystem partnership work, and how it delivers value for partners and customers alike, as we’re joined by Avaya’s Adam Seens and Calabrio’s Dave Hoekstra in this edition of the podcast.
Virtual agents, the experience economy, and why every customer interaction needs to be a birthday party, as Avaya’s Steve Brock joins us on this edition of the podcast.
Avaya Canada alliances leader Adam Seens offers his thoughts on how networks of partners make contact centers better in this guest blog.
Avaya Canada alliances lead Adam Seens weighs in on the role of a partner ecosystem in the modern contact center in this guest blog.
Do you have customers looking to reduce wait times for their call centers, or dealing with too many repetitive customer questions? Steve Brock of Avaya offers advice on getting the most out of a virtual agent.
How do your customers stack up in terms of the increasingly popular metric of Total Experience? Avaya’s Paul Lang explains Total Experience and what you can do to help your customers in this guest blog.
Avaya Canada’s Allan Mendelsohn offers some thoughts on identity-centred security and how it can help with some of the biggest problems in healthcare IT today in this guest blog.
Avaya’s Steve Forcum explains what Cloud 3.0 is and how partners will succeed in the experience economy in this guest blog.
Avaya chief evangelist Steve Forcum offers some advice for how partners can profit as many customers reevaluate their digital transformation moves made rapidly over the last two years.
As cloud services spending begins to outpace on-prem, Avaya Canada managing director David Robertson offers examples of customers who have successfully moved their communications to -as-a-service.
Avaya Canada’s managing director discusses the company’s transition to a software and services model, and how that’s served its partners in a busy second pandemic year in this edition of the podcast.
Avaya Canada’s Ian Purdell-Lewis shares some examples of how Canadian healthcare clients are embracing new communications infrastructure to offer a better patient experience.
