From chatbots to virtual assistants, the rise of AI and the automation it brings are changing the contact center experience. Find out more in this guest blog from Avaya’s Steve Brock.
In this guest blog, Avaya vice president of product management Jay Patel takes a look at one systems integration specialist’s role in the digital transformation of a major Canadian university.
More than two thirds of digital transformation efforts are stalled. So why not try easier, asks Avaya’s Jay Patel in this guest blog.
In this guest blog, Avaya exec Omar Javaid discusses how the role of the agent is changing in the modern contact centre.
Avaya Canada channel chief Ian Purdell-Lewis introduces the company’s Canadian partners of the year in this guest blog.
The leader of Avaya Customer Experience Services offers a look at how to make the most of artificial intelligence in the contact centre by putting “heart” into AI, part of an effort to make a future that is AI + Human.
In this guest blog, Avaya’s Steve Brock outlines the Avaya Experience Platform and how it can help you make your customers’ employee experience better.
In this guest blog, Jabeen Manzoor of Avaya Customer Experience Services makes the case for building a customer’s cloud transformation based on their existing infrastructure and investments.
Avaya Canada’s Brian Silverstone shares the journey of Toronto Fire Services to embrace next-generation 911 technology in this guest blog.
Avaya Canada had a big year in 2023 and is gearing up for 2024. David Robertson, managing director and president of sales for Avaya Canada, joins us on this edition of the podcast to discuss how the Canadian organization fits into the company’s overall view, innovation and investment in Canada and where Avaya’s Canadian partners…
Avaya’s Oliver Bengtsson walks readers through how to get the most of the Avaya Experience Platform through innovation and integration based on its APIs.
Avaya’s Eric Rossman weighs in on the benefits of Avaya’s cloud-based offerings on Azure in this guest blog.
Avaya Canada channel leader Ian Purdell-Lewis offers some thoughts on how channel partners can make data sovereignty a differentiator rather than a challenge for their cloud-based customers.
In this guest blog, Avaya Canada’s Kirk Jones shares how partners can put together a collaboration and calling solution for customers using the tight integration between Microsoft Teams and Avaya’s calling solutions.
In this guest blog, Avaya Canada’s Greg Schlotzhauer shares how solution providers can help their healthcare customers streamline and coordinate care, reduce risk and address security challenges by moving their communications (at least partly) to the cloud.
Avaya Canada channel leader Ian Purdell-Lewis joins us on the podcast to discuss the company’s hybrid mantra, what it means for partners, and what parts of their CC/UC environments customers are choosing to keep on-prem.
In this guest blog, Avaya’s Tammie Briscoe shares thoughts on how management will think about contact centre agents, how they will optimize workforces, and where AI will play a role.
Avaya’s Jim Geary shares key things to think about for success in the Contact Center-as-a-Service market in this guest blog.
Avaya’s Tim Sherwood shares some thoughts on how to achieve innovation without causing too much disruption in this guest blog.
