Managed Services

Managed Services

Cisco looking to move managed services through channel

November 11, 2019 Robert Dutt Comments Off on Cisco looking to move managed services through channel
Cisco introduces a trio of managed services that it will sell through partners as it aims to make that part of its business more like the rest of its business when it comes to working with the channel.

Managed Services

Invarosoft adds embedded bots for end users and MSP engineers to ITSupportPanel app

November 11, 2019 Mark Cox Comments Off on Invarosoft adds embedded bots for end users and MSP engineers to ITSupportPanel app
Invarosoft believes that their app-focused tool for enhancing MSP support is so fundamentally different from competitors that it constitutes a new channel of its own. The addition of new AI-based bots is designed to save time, reduce the number of tickets, and improve user experience.

Managed Services

Avast looks to become ‘Google of MSSP security’ with impending program launch

November 11, 2019 Mark Cox Comments Off on Avast looks to become ‘Google of MSSP security’ with impending program launch
Avast is about to roll out a program for MSSPs in North America, which they discussed while exhibiting at the recent IT Connect event.

Big Data

Crushbank enhances Watson-powered help desk with Crushbank Insights

November 7, 2019 Mark Cox Comments Off on Crushbank enhances Watson-powered help desk with Crushbank Insights
Crushbank Insights uses Watson to glean emotion and sentiment analysis from help desk tickets, to provide information about how the tickets are being handled, for specific clients, and by individual engineers.

Managed Services

Vancouver startup Quickpass targets MSP market with password reset and rotation technology

November 6, 2019 Mark Cox Comments Off on Vancouver startup Quickpass targets MSP market with password reset and rotation technology
Quickpass is focused on Active Directory and Office 365, just entered into a major product integration with IT Glue, and launched their first PSA integration with ConnectWise.

Channel Communities

ConnectWise-initiated IT threat intelligence sharing body gears up for launch to provide ‘Star Wars’ defense against cyber attacks

November 5, 2019 Mark Cox Comments Off on ConnectWise-initiated IT threat intelligence sharing body gears up for launch to provide ‘Star Wars’ defense against cyber attacks
The idea is to provide an open source SOAR that will stop the present practice of doing threat intelligence in isolation, and the plan is to have its initial iteration live by January 1.

Managed Services

Warranty Master announces multi-factor authentication, emphasizes full monetization practices at IT Nation

November 4, 2019 Mark Cox Comments Off on Warranty Master announces multi-factor authentication, emphasizes full monetization practices at IT Nation
Warranty Master CEO Dan Wensley emphasized the important of a more proactive delivery model for MSPs at the IT Nation Connect event, so that they can make more money from the product, as their best-in-class partners do.

Managed Services

Keeper Security expands MSP presence with KeeperMSP solution, ConnectWise partnership

November 4, 2019 Mark Cox Comments Off on Keeper Security expands MSP presence with KeeperMSP solution, ConnectWise partnership
Keeper is also announcing a two-tier partner program to support its MSP partners.

Distribution

Pax8, Nerdio target Windows Virtual Desktop market with new partnership

November 4, 2019 Mark Cox Comments Off on Pax8, Nerdio target Windows Virtual Desktop market with new partnership
Nerdio makes an Azure management solution for MSPs, which extends from comprehensive IT-as-a-Service, through Desktops-as-a-Service down to basic Infrastructure-as-a-Service.

Backup

Axcient consolidates and simplifies solutions in new Axcient X360 converged backup platform

November 1, 2019 Mark Cox Comments Off on Axcient consolidates and simplifies solutions in new Axcient X360 converged backup platform
The culmination of new CEO David Bennett’s initiative to respond to MSP concerns by eliminating complexity and annoyance created by the old portfolio, the new platform unites all the old solutions within one platform, with one consistent interface, and eliminates some pricing and storage pain points.