ESET has been building out its presence in the MSP space over the last several years, including an integration with Tigerpaw a year ago. Many Tigerpaw users were not aware of this however, until talking with ESET at last week’s Tigerpaw event.
LiveDash is looking to build a channel of MSPs to take their tool for making dense and interactive dashboards to market. They are starting with Tigerpaw, as they are a Tigerpaw user, but plan to broaden this out in time.
Tigerpaw saw a strong response from partners at their annual conference, when the ability was announced for existing partners to switch from a license-based model with extra charges for tools and modules to a subscription -based model with everything included.
Significant enhancements to Tigerpaw’s software in Version 16.1 will also require some major upgrades to content.
The RapidFire agentless tool is designed to help Datto resellers prospect, by providing a detailed assessment of a prospect’s environment, and recommending the appropriate Datto solutions. Datto will give it away free to their channel.
Too many of Tigerpaw’s partners are not using Tigerpaw’s available tools, to improve customer service. As a result, Tigerpaw has intensified both its own education efforts and its encouragement of partners to switch to their Tigerpaw One complete suite of business automation tools.
Microsoft-focused DH2i sees a strong opportunity for partners, and has recently begun to build out a channel. They have now launched a channel program to provide support.
Mist is using some of its latest round of funding to build out its MSP channel, with a special focus on partners capable to adding their own value on top of Mist’s platform.
The program has been reworked from the one CloudJumper brought when it spun out from nGenx, but the real highlight is the capabilities of the new portal.
Avast also stresses its commitment to AVG’s RMM business, and indicates that while the goal is to expand the number of resellers, they will also be rationalizing the product line.
The Barracuda tool scans Office 365 systems and identifies all malware on the system, including the mailboxes where it was found, and whether it was opened.
The new program lets strictly vetted MSPs package the Oracle platform with both Oracle and non-Oracle apps into a single price, and offers additional sales and marketing support.
Kaseya formally announces its new exchange for the sharing of scripts and other automation tools. Up since the end of June, the exchange has over 700 content items so far, with most of them being free to download.
The integration designed to create new opportunities for both companies’ channels has deepened since it was originally announced in July. Integration now is much broader than Box, which was the original plan. The distributors involved will also be selling the solution as a bundle.
Pulseway, whose RMM solution is specifically designed to work with mobile devices, has responded to customer feedback with Pulseway MSP, a version of their product designed specifically for MSPs. Major additions include white labelling capability and enhanced automation.
Security-as-a-service provider My Digital Shield recently launched an assurance program to cover its small business customers in the event of a breach, with a major mobility initiative likely the next to roll out.
ADTRAN’s messaging for its VAR and MSP partners at its Connect Press and Analyst event has been clear, and focused on the need to take advantage of developing OPEX opportunities. A couple critically important themes were not emphasized, however.
GMS Live Expert offers MSPs boutique services around their help desk support offering. The Toronto-based company has ramped up its recruitment efforts, which included exhibiting at last week’s CompTIA ChannelCon.
Waterloo ON-based Auvik Networks added an MSP variant to their network management solution a year ago, and are working on a multi-pronged strategy for building it up.
NY-based MSP Secure Now developed a HIPAA-focused security offering for the health care industry in 2009, and has now added a new offering aimed at the more general market, targeting SMBs, and sold only through partners. Canadian partners are being eagerly sought.
