SupportBots launched a free trial period in February so MSPs can test them and provide feedback. For now, their main functionality is booking customers with available technicians, but the plan is to eventually do much more than that.
Druva also announced a new partnership with ConnectWise, part of their increased emphasis on building up their platform business.
Data protection vendor Datto has begun more significant integrations with RMM vendors, announcing a full integration with LabTech by ConnectWise. The company also stepped up its Canadian presence with the announcement of a second Canadian data centre, in Calgary.
AppRiver has announced the availability of unlimited dial-in conferencing to Skype for Business at an affordable rate, as a new optional feature of their Skye for Business service.
ConnectWise has built its Microsoft practice up massively in a very short time, and the full support for Azure should continue that trend.
While Sophos has MSP partners, they have not had a program that provides support for their specific business model and requirements before now. MSP Connect is aligned with the ways MSPs sell, and provides rewards for upselling and cross-selling Sophos’ broad range of security services.
The Kaspersky Anti Targeted Attack [KATA] Platform is a premium multilayered solution aimed at stopping the most dangerous targeted threats, while the company also announced a series of new services, including penetration testing, cybersecurity training and threat intelligence sharing.
Waterloo-based Auvik, which entered the RMM space this year from a background in network management software, has chosen their first PSA integration partner, with others soon to follow.
Relyenz takes over the managed services that CharTec had added to sell to their MSP customers, has added a new one, and plans to keep adding new services backed by Tier 3 support.
Vijilan formally entered the North American market in June, with a security service that layers on top of a managed service for their MSP and solution provider partners, who are their entire route to market.
Version 3.0 of their software will significantly enhance ease of use for the company’s MSP and VAR partners, and also will facilitate white labelling of the product.
Distributor Ingram Micro introduces Service Desk to help partners support their customers, expands the services available to VARs selling cloud services.
The ConnectWise deal is the first of what Passportal intends will be a series of deals with RMM vendors this year, which are key to the Calgary-based company’s growth strategy.
With its own control platform built out, and new hooks into key RMM vendors, Storagecraft is focused on management as it looks to larger customers.
ConnectWise is looking to capitalize on the acquisition of rival professional services automation vendor Autotask by inviting users to defect.
Autotask acquired by private equity firm Vista Equity Partners for an undisclosed price, making it the latest shakeup in the managed services segment.
Xerox launches its Xerox PrintAssist Services, a plugin to the LabTech Software remote monitoring and management platform.
IT Nation, the annual gathering of the ConnectWise faithful, didn’t miss the opportunity to talk more about business execution than technology.
In his second attempt, ConnectWise CEO Arnie Bellini successfully swam the 22-mile English Channel, crossing into France.
RMM purchase shows the security vendor is serious about moving into systems management
