Connectwise

Managed Services

Twin themes of empowerment and security guide ConnectWise messaging to MSPs

November 12, 2018 Mark Cox Comments Off on Twin themes of empowerment and security guide ConnectWise messaging to MSPs
ConnectWise stressed two main themes at their IT Nation Event in Orlando – the need to further empower MSPs, and the need for MSPs to develop their security capabilities. Those two themes were closely intertwined, as ConnectWise is rolling out multiple tools and programs to enhance both, with more to come.

Cloud

SherWeb relaunches their Office 365 offer, announces new UCaaS offering

November 12, 2018 Mark Cox Comments Off on SherWeb relaunches their Office 365 offer, announces new UCaaS offering
SherWeb’s first RMM integration, with ConnectWise, is scheduled to go live in Q1 of next year, a major step for the Cloud Services Provider, who previously had no direct integration with ConnectWise.

Managed Services

Eaton deepens MSP strategy with ConnectWise RMM integration

November 12, 2018 Mark Cox Comments Off on Eaton deepens MSP strategy with ConnectWise RMM integration
Power management vendor Eaton already has MSP partners, but until now, they had no integrations with RMM vendors. They have now finalized their first, with ConnectWise, and they are looking for more.

Managed Services

ConnectWise lays out key business issues for MSPs, with roadmap of portal and platform changes to address them

November 9, 2018 Mark Cox Comments Off on ConnectWise lays out key business issues for MSPs, with roadmap of portal and platform changes to address them
At IT Nation Connect, ConnectWise Chief Product Officer Craig Fulton discussed metrics MSPs need to better understand and use, as well as changes that ConnectWise will be making in its platform to help them do that.

Managed Services

SIEM vendor EventTracker launches first PSA integration with ConnectWise Manage

November 9, 2018 Mark Cox Comments Off on SIEM vendor EventTracker launches first PSA integration with ConnectWise Manage
EventTracker has moved in a period of less than two years from mainly direct to channel-focused, and has been building out their MSP channel. Their new integration with ConnectWise Manage is their first of its kind, although other PSA and RMM integrations are likely to follow.

Training

MSP training firm CharTec reworks online training and makes significant organizational moves

November 9, 2018 Mark Cox Comments Off on MSP training firm CharTec reworks online training and makes significant organizational moves
The moves include the reabsorption of the Relyenz division within CharTec, and the repurchase of the major investment ConnectWise had in CharTec, although the latter does not impact CharTec’s strong partnership with ConnectWise.

Managed Services

ConnectBooster launches Partner Program around their automated invoicing solution

November 8, 2018 Mark Cox Comments Off on ConnectBooster launches Partner Program around their automated invoicing solution
ConnectBooster offers MSPs the functionality of their platform, plus the services of their affiliated companies, and has a referral component which will pay the MSP a recurring revenue if ConnectBooster sells the service to a customer

Managed Services

ITBoost looks to challenge IT Glue in MSP documentation space with 3.0 release

November 8, 2018 Mark Cox Comments Off on ITBoost looks to challenge IT Glue in MSP documentation space with 3.0 release
ITBoost offers full functionality in documentation, password management, BI and customer feedback through an integrated pane of glass, and is at the ConnectWise IT Nation Connect 2018 event this week looking to differentiate themselves and impress MSPs.

Managed Services

IT Glue looks to claim thought leadership mantle at first annual GlueCon MSP partner event

September 17, 2018 Mark Cox Comments Off on IT Glue looks to claim thought leadership mantle at first annual GlueCon MSP partner event
Vancouver-headquartered IT Glue, the market leader in IT documentation for MSPs, has designed their first partner event around the principle of providing MSPs with valuable takeaways, rather than just talking about themselves.

Managed Services

ESET gears up in Managed Service Provider market

August 1, 2018 Mark Cox Comments Off on ESET gears up in Managed Service Provider market
ESET has been in the MSP space for a while, but is now making a push to increase their presence there. They also indicated that they will shortly be releasing their first offering specifically built for the cloud.