Connectwise

Managed Services

StorageCraft sees complex ConnectWise relationship as critical to both MSP and overall strategy

November 14, 2018 Mark Cox Comments Off on StorageCraft sees complex ConnectWise relationship as critical to both MSP and overall strategy
Unlike at the ConnectWise spring event, StorageCraft announced no new integrations at the fall event last week. The ConnectWise relationship remains critical to StorageCraft however, as they evolve their business models and practices to keep up with changes in the market.

Managed Services

Cylance looks to further boost rapidly growing MSP business with ConnectWise integration

November 13, 2018 Mark Cox Comments Off on Cylance looks to further boost rapidly growing MSP business with ConnectWise integration
Cylance has made their first partnership with an RMM vendor, integrating their two flagship products into ConnectWise Automate. They have plans to expand this ecosystem further.

Managed Services

Twin themes of empowerment and security guide ConnectWise messaging to MSPs

November 12, 2018 Mark Cox Comments Off on Twin themes of empowerment and security guide ConnectWise messaging to MSPs
ConnectWise stressed two main themes at their IT Nation Event in Orlando – the need to further empower MSPs, and the need for MSPs to develop their security capabilities. Those two themes were closely intertwined, as ConnectWise is rolling out multiple tools and programs to enhance both, with more to come.

Cloud

SherWeb relaunches their Office 365 offer, announces new UCaaS offering

November 12, 2018 Mark Cox Comments Off on SherWeb relaunches their Office 365 offer, announces new UCaaS offering
SherWeb’s first RMM integration, with ConnectWise, is scheduled to go live in Q1 of next year, a major step for the Cloud Services Provider, who previously had no direct integration with ConnectWise.

Managed Services

Eaton deepens MSP strategy with ConnectWise RMM integration

November 12, 2018 Mark Cox Comments Off on Eaton deepens MSP strategy with ConnectWise RMM integration
Power management vendor Eaton already has MSP partners, but until now, they had no integrations with RMM vendors. They have now finalized their first, with ConnectWise, and they are looking for more.

Managed Services

ConnectWise lays out key business issues for MSPs, with roadmap of portal and platform changes to address them

November 9, 2018 Mark Cox Comments Off on ConnectWise lays out key business issues for MSPs, with roadmap of portal and platform changes to address them
At IT Nation Connect, ConnectWise Chief Product Officer Craig Fulton discussed metrics MSPs need to better understand and use, as well as changes that ConnectWise will be making in its platform to help them do that.

Managed Services

SIEM vendor EventTracker launches first PSA integration with ConnectWise Manage

November 9, 2018 Mark Cox Comments Off on SIEM vendor EventTracker launches first PSA integration with ConnectWise Manage
EventTracker has moved in a period of less than two years from mainly direct to channel-focused, and has been building out their MSP channel. Their new integration with ConnectWise Manage is their first of its kind, although other PSA and RMM integrations are likely to follow.

Training

MSP training firm CharTec reworks online training and makes significant organizational moves

November 9, 2018 Mark Cox Comments Off on MSP training firm CharTec reworks online training and makes significant organizational moves
The moves include the reabsorption of the Relyenz division within CharTec, and the repurchase of the major investment ConnectWise had in CharTec, although the latter does not impact CharTec’s strong partnership with ConnectWise.

Managed Services

ConnectBooster launches Partner Program around their automated invoicing solution

November 8, 2018 Mark Cox Comments Off on ConnectBooster launches Partner Program around their automated invoicing solution
ConnectBooster offers MSPs the functionality of their platform, plus the services of their affiliated companies, and has a referral component which will pay the MSP a recurring revenue if ConnectBooster sells the service to a customer