Managed Services

Managed Services

SolarWinds MSP’s Roadmap Emphasizes User Experience, Automation, and Security

October 31, 2017 Mark Cox Comments Off on SolarWinds MSP’s Roadmap Emphasizes User Experience, Automation, and Security
SolarWinds MSP executives at their Empower MSP conference in Orlando described plans to switch from device-centric to user-centric management, equip its RMM systems to make technicians more efficient, and roll out new security solutions.

Rob Rae, Datto’s vice president of business development
Managed Services

Datto and Autotask merge to form managed services giant

October 30, 2017 Robert Dutt Comments Off on Datto and Autotask merge to form managed services giant
Newly combined company will offer everything from RMM and PSA software to solutions for BDR, file sync and share, networking, power management, and beyond.

Managed Services

3 Warning Signs of a Problem Client

September 28, 2017 Mark Cox Comments Off on 3 Warning Signs of a Problem Client
Barracuda MSP identifies three warning signs early in a client relationship, which indicate it may be time to cut bait.

Backup

Rubrik Alta 4.1 brings Azure functionality up to AWS level

September 27, 2017 Mark Cox Comments Off on Rubrik Alta 4.1 brings Azure functionality up to AWS level
Data management vendor Rubrik also adds support for the Google Cloud Platform, extends their AWS support, and improves management security for MSPs.

Cloud

Cloudjumper adds JumpStart automated migration to MSP management module

September 19, 2017 Mark Cox Comments Off on Cloudjumper adds JumpStart automated migration to MSP management module
Designed to slash customer onboarding time for MSPs, the new CloudJumper Customer Management module adds automated migration to the automated quoting and provisioning that had been there before.

Managed Services

SentinelOne adds power of humans to machine learning platform with new Vigilance service

September 15, 2017 Mark Cox Comments Off on SentinelOne adds power of humans to machine learning platform with new Vigilance service
Available in two tiers, from basic Monitoring to the more aggressive Active Response, SentinelOne also plans to expand the service to allow partners to provide the basic support, while SentinelOne does the Tier Two.

Backup

Intronis name gives way to Barracuda as new ECHOplatform, educational resources roll out

September 13, 2017 Mark Cox Comments Off on Intronis name gives way to Barracuda as new ECHOplatform, educational resources roll out
Global expansion is a key factor in retiring the Intronis brand as a business unit in favor of Barracuda MSP. The Intronis name will live on as the backup product within the MSP platform.

Distribution

Storage Guardian looks to access LARs with Ingram Micro Canada cloud deal

September 6, 2017 Mark Cox Comments Off on Storage Guardian looks to access LARs with Ingram Micro Canada cloud deal
The distribution agreement formalizes a working agreement which began around the companies’ mutual relationship with ConnectWise, and while this one is for Canada only, a U.S. one is coming soon.

Channel Programs

Avast kicks off rebranded Avast Business with unified antivirus, new channel programs

September 6, 2017 Mark Cox Comments Off on Avast kicks off rebranded Avast Business with unified antivirus, new channel programs
The new Avast Business Antivirus integrates elements from both the legacy Avast and AVG anti-virus solutions, and is integrated into their Managed Workplace and CloudCare offerings.

Managed Services

SolarWinds MSP upgrades anti-spam capability with acquisition of Dutch SaaS company

August 29, 2017 Mark Cox Comments Off on SolarWinds MSP upgrades anti-spam capability with acquisition of Dutch SaaS company
The acquisition of SpamExperts was made to strengthen the SolarWinds MSP Mail offering, and the newly integrated product is scheduled to be available within 30 days.