Articles by Oliver Bengtsson, Senior Marketing Manager, Avaya Solutions Marketing

Avaya’s Oliver Bengtsson walks readers through how to get the most of the Avaya Experience Platform through innovation and integration based on its APIs.

Avaya’s Eric Rossman weighs in on the benefits of Avaya’s cloud-based offerings on Azure in this guest blog.

Avaya Canada channel leader Ian Purdell-Lewis offers some thoughts on how channel partners can make data sovereignty a differentiator rather than a challenge for their cloud-based customers.

In this guest blog, Avaya Canada’s Kirk Jones shares how partners can put together a collaboration and calling solution for customers using the tight integration between Microsoft Teams and Avaya’s calling solutions.

In this guest blog, Avaya Canada’s Greg Schlotzhauer shares how solution providers can help their healthcare customers streamline and coordinate care, reduce risk and address security challenges by moving their communications (at least partly) to the cloud.

In this guest blog, Avaya’s Tammie Briscoe shares thoughts on how management will think about contact centre agents, how they will optimize workforces, and where AI will play a role.

Avaya’s Jim Geary shares key things to think about for success in the Contact Center-as-a-Service market in this guest blog.

Avaya’s Tim Sherwood shares some thoughts on how to achieve innovation without causing too much disruption in this guest blog.

Avaya vice president Tim Sherwood shares five things to think about when gathering your thoughts on innovation in this guest blog.

Avaya’s Allan Mendelsohn explains what solution providers need to know ahead of the launch of a 9-8-8 service for those seeking help when it comes to mental health.