Year: 2024

Artificial Intelligence

Genesys’ Canadian channel partners becoming increasingly strong growth component

May 16, 2024 Mark Cox Comments Off on Genesys’ Canadian channel partners becoming increasingly strong growth component
Over the past several years, Genesys has increased the partner share of their business, has broadened the type of partners they work with, and is now increasing its Canadian partner focus.

Artificial Intelligence

Genesys CEO Bates calls on customers to accelerate their future together

May 15, 2024 Mark Cox Comments Off on Genesys CEO Bates calls on customers to accelerate their future together
Tony Bates laid out his vision for where Genesys and its technology is headed, which expands the existing layers of orchestration into a future that promises an industry that will be  very different from today.

Artificial Intelligence

Palo Alto Networks country manager Daniel Roy sees strong position for company in Canada

May 13, 2024 Mark Cox Comments Off on Palo Alto Networks country manager Daniel Roy sees strong position for company in Canada
Roy became Palo Alto Networks’ new VP and Country Manager for Canada last fall, and discusses the direction in which the company is headed in Canada.

Ingram Micro Sponsored Content

How Ingram Micro’s configuration centre adds value to Lenovo ISG products

May 9, 2024 Robert Dutt Comments Off on How Ingram Micro’s configuration centre adds value to Lenovo ISG products
In this special bonus episode of the podcast from Ingram Micro Canada, Lenovo Canada’s Bill Tirpkos interviews Ingram’s Ayon Khan and Roger Silvestre about the relationship between the vendor and the distributor, and how Ingram adds value to Lenovo’s data centre lineup.

Avaya Sponsored Content

Humanizing AI for enhanced customer experiences: The secret to transforming business outcomes

May 8, 2024 Emir Susic, Global Vice President, Avaya Customer Experience Services Comments Off on Humanizing AI for enhanced customer experiences: The secret to transforming business outcomes
The leader of Avaya Customer Experience Services offers a look at how to make the most of artificial intelligence in the contact centre by putting “heart” into AI, part of an effort to make a future that is AI + Human.

Cloud

Riverbed unveils advanced new AI-powered observability platform

May 7, 2024 Mark Cox Comments Off on Riverbed unveils advanced new AI-powered observability platform
Designed to overcome visibility blind spots around public cloud, remote work environments, and Zero Trust and SD-WAN architectures, the new platform, the first major initiative from new CEO Dave Donatelli, also adds modules like NPM+ and the Aternity Mobile monitoring solution.

Green

Hitachi Vantara launches Virtual Storage Platform One hybrid cloud platform

May 7, 2024 Mark Cox Comments Off on Hitachi Vantara launches Virtual Storage Platform One hybrid cloud platform
In addition to the Virtual Storage Platform One launch, Hitachi Vantara has announced its inaugural Sustainability Report.

Channel Programs

Adaptive Shield launches new partner program for expanding SSPM market

May 6, 2024 Mark Cox Comments Off on Adaptive Shield launches new partner program for expanding SSPM market
As the SaaS Security Posture Management has grown significantly, and Adaptive Shield’s out-of-the-box SaaS integrations have multiplied exponentially, and will be on display at the RSA Conference in San Francisco this week.

Artificial Intelligence

Conga CEO Goggin outlines strategy for reshaping company

April 30, 2024 Mark Cox Comments Off on Conga CEO Goggin outlines strategy for reshaping company
Conga has made a series of major strategic initiatives since their merger with Apptus, with the idea of making the two companies work better together, improving the culture and increasing customer revenue opportunities.

Acronis Sponsored Content

3 ways AI-based scripting can help MSPs reduce the burden on IT

April 24, 2024 Gaidar Magdanurov Comments Off on 3 ways AI-based scripting can help MSPs reduce the burden on IT
The topic of AI has lit up the industry over the last 18 months, but what does the advanced of machine learning and artificial intelligence mean for the future of the managed services model. Acronis’ Gaidar Magdanurov offers his thoughts in this guest blog.