Ingram cloud sales chief driving customer success vision

Victor Baez, vice president of global channel sales at Ingram Micro

It’s been six months since Victor Baez joined Ingram Micro as vice president of global channel sales at Ingram Micro, and it’s been a busy six months in the ever-growing cloud world.

In this edition of the podcast, we catch up with Baez and get to know him a little and gather some clues on what to expect from the distributor this year.

We discuss:

  • his background in the channel and the cloud;
  • what he’s been doing for his first six months with the company;
  • why the distributor sees customer success as a critical focus area;
  • what customer success means from a distributor’s point-of-view;
  • what Ingram can do to help its solution providers customers drive their customer success practices;
  • what kind of growth he expects to see in the cloud arena in 2021;
  • which areas will drive that growth;
  • what solution providers can expect from Baez and the Ingram Micro Cloud team; and
  • his advice for solution providers.

All this and much more in this edition of the Podcast.


Robert Dutt

Robert Dutt is the founder and head blogger at He has been covering the Canadian solution provider channel community for a variety of publications and Web sites since 1997.