In The Channel

In The Channel

Dell moved 10k partners to distribution-led buying – and says they’re growing faster for it

May 21, 2026 Robert Dutt Comments Off on Dell moved 10k partners to distribution-led buying – and says they’re growing faster for it
Dell’s Anthony Tanoury unpacks the structural shift underway in how Dell goes to market through distribution – including a significant move to distribution-led buying, the promise of deal reg in hours instead of days, and why AI accelerator programs are the most underutilized resource in the channel right now.

In The Channel

Lenovo’s two Taylors on simplifying the channel, the services shift, and life after Accelerate

May 15, 2026 Robert Dutt Comments Off on Lenovo’s two Taylors on simplifying the channel, the services shift, and life after Accelerate
Fresh off Lenovo 360 Accelerate in Austin, we sat down with Jeff Taylor, global head of partner ecosystems and programs, and Craig Taylor, Canada channel chief, to dig into sweeping changes to Lenovo 360 – including a 92 per cent reduction in active incentives – and what they mean for Canadian partners navigating a services-led future.

In The Channel

Threat briefings, not statistical talks: ESET’s Cameron Tousley and Pedro Kertzman on making CTI work for MSPs

May 14, 2026 Robert Dutt Comments Off on Threat briefings, not statistical talks: ESET’s Cameron Tousley and Pedro Kertzman on making CTI work for MSPs
Cyber threat intelligence has long been framed as an enterprise discipline – but the threat landscape doesn’t respect that boundary anymore. Cameron Tousley and Pedro Kertzman of ESET make the case for why CTI belongs in the MSP practice, and what getting started actually looks like.

In The Channel

Beyond the Hype: Bridging the AI Governance Gap with Auvik’s Steve Petryschuk

May 13, 2026 Robert Dutt Comments Off on Beyond the Hype: Bridging the AI Governance Gap with Auvik’s Steve Petryschuk
In this episode of In The Channel, Auvik’s Steve Petryschuk joins Robert Dutt to discuss the findings of the 2026 IT Trends Report. They dig into the “Maturity Mirage,” the rise of Shadow AI, and why the path to AI readiness actually starts with better documentation and visibility.

In The Channel

Top Down Ventures closes oversubscribed C$38M Founders Fund I, with a 5.3x agentic AI exit already in the books

May 12, 2026 Robert Dutt Comments Off on Top Down Ventures closes oversubscribed C$38M Founders Fund I, with a 5.3x agentic AI exit already in the books
Top Down Ventures has closed Founders Fund I at C$38 million, oversubscribed, as the first institutional VC fund focused exclusively on early-stage MSP software and AI. Managing partner Joel Abramson joined In The Channel on announcement day to unpack the thesis, the zofiQ exit, and the market shift that has the fund bullish on the decade ahead.

In The Channel

On site at ServiceNow Knowledge: What building Canada’s first ServiceNow elite partner teaches you about what’s coming next

May 11, 2026 Robert Dutt Comments Off on On site at ServiceNow Knowledge: What building Canada’s first ServiceNow elite partner teaches you about what’s coming next
In the final episode of our Knowledge 2026 series, we sit down with Steven Kiss of EY Canada – the founder of SuMO IT Solutions, Canada’s first ServiceNow elite partner, now running EY’s national ServiceNow practice – for a practitioner’s view of where the channel is actually headed.

In The Channel

On site at ServiceNow Knowledge: What the agentic business actually looks like from a Canadian vantage point

May 8, 2026 Robert Dutt Comments Off on On site at ServiceNow Knowledge: What the agentic business actually looks like from a Canadian vantage point
Recorded live at Knowledge 2026 in Las Vegas, Robert Dutt sits down with Cristin Gooderham of ServiceNow Canada to unpack what a week of big agentic AI announcements actually means for Canadian enterprises and the partners who serve them.

In The Channel

Third-party risk management: The recurring revenue opportunity hiding in your clients’ vendor stack

May 6, 2026 Robert Dutt Comments Off on Third-party risk management: The recurring revenue opportunity hiding in your clients’ vendor stack
Third-party risk management is emerging as the next major service category for MSPs. The starting point, according to Cynomi Chief Evangelist Tim Coach, isn’t a vendor questionnaire. It’s a conversation about how your client actually makes money.

In The Channel

Sustainability is now a procurement gating factor in Canada: HP’s Frances Edmonds on what that means for MSPs

May 5, 2026 Robert Dutt Comments Off on Sustainability is now a procurement gating factor in Canada: HP’s Frances Edmonds on what that means for MSPs
HP Canada’s Frances Edmonds has spent 30 years making the business case for sustainability. On this episode of In The Channel, she explains why Canadian MSPs and resellers are running out of time to treat it as optional.

In The Channel

On site at SAS Innovate: Deloitte Canada’s Nat D’Ercole on Viya migrations, the data governance gap, and the 80/20 flip AI might finally deliver

May 4, 2026 Robert Dutt Comments Off on On site at SAS Innovate: Deloitte Canada’s Nat D’Ercole on Viya migrations, the data governance gap, and the 80/20 flip AI might finally deliver
What does a Viya migration actually look like from inside a major enterprise engagement? In the final episode of In The Channel’s SAS Innovate 2026 series, Robert Dutt sits down with Nat D’Ercole of Deloitte Canada to talk data governance maturity, the reality of untangling decades of SAS implementation, OSFI E-21 as a catalyst, and why the organizations most ready for AI are the ones that solved their data governance problem years ago.