support

Channel Programs

How to build a successful channel organization

June 25, 2015 Mark Cox Comments Off on How to build a successful channel organization
Dell’s channel chief offers some suggestions how companies can effectively build or improve their channel programs.

Networking

Dell extends proactive automated support to consumer PCs and tablets

June 2, 2015 Mark Cox Comments Off on Dell extends proactive automated support to consumer PCs and tablets
Dell’s proactive support services have been a big hit in the channel, but this particular product is designed as a retail play, rather than for solution providers.

Channel Programs

Campaigner creates white label e-mail marketing program for channel partners

April 28, 2015 Mark Cox Comments Off on Campaigner creates white label e-mail marketing program for channel partners
The email marketing provider has set up a channel program to provide its solution to partners, and are particularly interested in integrators who will build their email solution into a broader solution, to reach markets Campaigner would not otherwise be able to touch.

Distribution

Arrow to take Violin to North American channel

April 7, 2015 Mark Cox Comments Off on Arrow to take Violin to North American channel
Violin has never been a serious North American channel player before, but having remade the company with a channel-friendly product and channel-centric go-to-market platform, it has selected Arrow as its first North American distributor

Larry Fulop, vice president and general manager of supplier services or the Americas at Avnet Technology Solutions
Distribution

Avnet launches uRenew portal for maintenance, support

April 1, 2015 Robert Dutt Comments Off on Avnet launches uRenew portal for maintenance, support
Avnet’s new Web-based maintenance and renewal tool aims to help partners close business in an important but overlooked part of their recurring revenue stream.

Greg Myers, senior vice president of sales and marketing at Tech Data Canada.
Cloud

Tech Data Canada partners with Quatrro to extend partner access to Office 365 via CSP

March 26, 2015 Robert Dutt Comments Off on Tech Data Canada partners with Quatrro to extend partner access to Office 365 via CSP
Services relationship will help more resellers meet Microsoft’s support requirements to offer Office 365 via its Cloud Solution Provider program.

Mobility

Dell extends automated ProSupport Plus service to PCs and tablets

February 11, 2015 Mark Cox Comments Off on Dell extends automated ProSupport Plus service to PCs and tablets
Dell sees a strong channel play for this extended support bundle for endpoints, and expects partners will do even better than they did with the initial bundles for the data centre.