IT Glue

Managed Services

Liongard adds Datto Autotask PSA integration, with more integrations on the way

March 25, 2019 Mark Cox Comments Off on Liongard adds Datto Autotask PSA integration, with more integrations on the way
Liongard has provided roundabout integration with Autotask through their existing integration with IT Glue, but the integration streamlines the process, and provides access to Autotask customers who don’t use IT Glue.

Managed Services

IT Glue sends message to market by enhancing new ticket visibility in ConnectWise and Autotask integrations

March 12, 2019 Mark Cox Comments Off on IT Glue sends message to market by enhancing new ticket visibility in ConnectWise and Autotask integrations
The enhanced integrations, along with IT Glue’s new Open Platform Manifesto, are both designed to reassure the market that despite the company’s acquisition by Kaseya late last year, nothing has changed with respect to their commitment to working with all the PSA players in the industry, notwithstanding their being competitors of Kaseya.

Managed Services

Liongard strengthens automated documentation platform as IT Glue acquisition by Kaseya impacts documentation landscape

December 21, 2018 Mark Cox Comments Off on Liongard strengthens automated documentation platform as IT Glue acquisition by Kaseya impacts documentation landscape
Liongard’s new Metrics feature gives their MSPs the ability to generate their own metrics to provide deeper insight into issues of concern to their customers.

Managed Services

Kaseya CEO Voccola discusses IT Glue strategy going forward

December 20, 2018 Mark Cox 1
Kaseya’s CEO detailed that the IT Glue acquisition actually took place two years ao, and has been kept under wraps. He also indicated what will happen with IT Glue now that the acquisition has been formally announced, and dropped some hints about what is next on the acquisition front.

Managed Services

IT Glue founder Chris Day to exit as Kaseya acquires leader in market of IT documentation for MSPs

December 19, 2018 Mark Cox Comments Off on IT Glue founder Chris Day to exit as Kaseya acquires leader in market of IT documentation for MSPs
Kaseya will maintain Vancouver-based IT Glue as a standalone company to sell to its competitors, while also working closely to integrate its technology into the Kaseya Suite of offerings. Kaseya said IT Glue’s existing management team will guide operations in the wake of Day’s departure.

Managed Services

Automated documentation software maker Liongard roars at ConnectWise Connect event

November 16, 2018 Mark Cox Comments Off on Automated documentation software maker Liongard roars at ConnectWise Connect event
Liongard continues to extend its value proposition of automating the ingestion of data into documentation and other software platforms for MSPs.

Managed Services

IT Glue adds new functionality around custom SSL Branding, Office 365 licensing, and their Mobile App

November 13, 2018 Mark Cox Comments Off on IT Glue adds new functionality around custom SSL Branding, Office 365 licensing, and their Mobile App
The Custom SSL branding overcomes an issue where browsers give insecure warnings when the customer accesses IT Glue documents. Initially, the branding is just for public documents, but will eventually cover everything.

Managed Services

ITBoost looks to challenge IT Glue in MSP documentation space with 3.0 release

November 8, 2018 Mark Cox Comments Off on ITBoost looks to challenge IT Glue in MSP documentation space with 3.0 release
ITBoost offers full functionality in documentation, password management, BI and customer feedback through an integrated pane of glass, and is at the ConnectWise IT Nation Connect 2018 event this week looking to differentiate themselves and impress MSPs.

Managed Services

IT Glue announces multiple new integrations, new IT Glue Academy at GlueCon

September 18, 2018 Mark Cox Comments Off on IT Glue announces multiple new integrations, new IT Glue Academy at GlueCon
New features include GlueFiles, and Flags, while new integrations include Office 365, and ones with vendors Cisco Meraki, Auvik and Syncro. A contest was also announced to spur automation ideas.

Managed Services

IT Glue looks to claim thought leadership mantle at first annual GlueCon MSP partner event

September 17, 2018 Mark Cox Comments Off on IT Glue looks to claim thought leadership mantle at first annual GlueCon MSP partner event
Vancouver-headquartered IT Glue, the market leader in IT documentation for MSPs, has designed their first partner event around the principle of providing MSPs with valuable takeaways, rather than just talking about themselves.