Tag Archive for IT Glue

Liongard adds Datto Autotask PSA integration, with more integrations on the way

Liongard has provided roundabout integration with Autotask through their existing integration with IT Glue, but the integration streamlines the process, and provides access to Autotask customers who don’t use IT Glue.

IT Glue sends message to market by enhancing new ticket visibility in ConnectWise and Autotask integrations

The enhanced integrations, along with IT Glue’s new Open Platform Manifesto, are both designed to reassure the market that despite the company’s acquisition by Kaseya late last year, nothing has changed with respect to their commitment to working with all the PSA players in the industry, notwithstanding their being competitors of Kaseya.

Liongard strengthens automated documentation platform as IT Glue acquisition by Kaseya impacts documentation landscape

Liongard’s new Metrics feature gives their MSPs the ability to generate their own metrics to provide deeper insight into issues of concern to their customers.

Kaseya CEO Voccola discusses IT Glue strategy going forward

Kaseya’s CEO detailed that the IT Glue acquisition actually took place two years ao, and has been kept under wraps. He also indicated what will happen with IT Glue now that the acquisition has been formally announced, and dropped some hints about what is next on the acquisition front.

IT Glue founder Chris Day to exit as Kaseya acquires leader in market of IT documentation for MSPs

Kaseya will maintain Vancouver-based IT Glue as a standalone company to sell to its competitors, while also working closely to integrate its technology into the Kaseya Suite of offerings. Kaseya said IT Glue’s existing management team will guide operations in the wake of Day’s departure.

IT Glue adds new functionality around custom SSL Branding, Office 365 licensing, and their Mobile App

The Custom SSL branding overcomes an issue where browsers give insecure warnings when the customer accesses IT Glue documents. Initially, the branding is just for public documents, but will eventually cover everything.

ITBoost looks to challenge IT Glue in MSP documentation space with 3.0 release

ITBoost offers full functionality in documentation, password management, BI and customer feedback through an integrated pane of glass, and is at the ConnectWise IT Nation Connect 2018 event this week looking to differentiate themselves and impress MSPs.

IT Glue announces multiple new integrations, new IT Glue Academy at GlueCon

New features include GlueFiles, and Flags, while new integrations include Office 365, and ones with vendors Cisco Meraki, Auvik and Syncro. A contest was also announced to spur automation ideas.

IT Glue looks to claim thought leadership mantle at first annual GlueCon MSP partner event

Vancouver-headquartered IT Glue, the market leader in IT documentation for MSPs, has designed their first partner event around the principle of providing MSPs with valuable takeaways, rather than just talking about themselves.

Mobile-first RMM Pulseway strengthens MSP services with IT Glue integration

Pulseway’s new integration adds an integration with a commonly-used IT documentation platform, that will improve MSPs’ ability to troubleshoot Pulseway, and make Pulseway a more attractive option for MSPs.