Avaya

Partnerships

Avaya adds Identity-as-a-Service capability through partnership with Post Quantum

March 14, 2018 Mark Cox Comments Off on Avaya adds Identity-as-a-Service capability through partnership with Post Quantum
The new technology will roll out later this year in a new service, Avaya Mobile Experience, although Canadians will have to wait a little longer, since it will initially be limited to the U.S.

Internet of Things

Arrow Connect IoT integration among new Workflow updates from Avaya’s Zang

March 9, 2018 Mark Cox Comments Off on Arrow Connect IoT integration among new Workflow updates from Avaya’s Zang
Zang believes that the seven new updates to Zang Workflow will significantly help the channel, by making it easier for them to build customized applications for their customers.

Virtualization

Expanded partnerships, vendor certification program key parts of IGEL 2018 roadmap

February 8, 2018 Mark Cox Comments Off on Expanded partnerships, vendor certification program key parts of IGEL 2018 roadmap
Among the changes coming to IGEL’s own hardware and software roadmaps, one of their thin clients about to be refreshed will see a switch from an Intel to an AMD processor.

Unified Communications

Phones a major highlight in new Avaya product releases at ENGAGE event

February 1, 2018 Mark Cox 1
Avaya also rebooted their chatbot strategy with a significant deepening of their AI focus, and they have some things coming in the near future that will be of interest to partners.

Channel Programs

Avaya seeing rebound in business for Canadian channel

February 1, 2018 Mark Cox Comments Off on Avaya seeing rebound in business for Canadian channel
Avaya’s restructuring issues in 2017 had an impact in the midmarket in Canada which is served by the channel. Those problems have disappeared, and Avaya is bullish about its Canadian channel business moving forward.

Cloud

New Avaya cloud boss outlines strategy to make Avaya a cloud powerhouse

January 31, 2018 Mark Cox Comments Off on New Avaya cloud boss outlines strategy to make Avaya a cloud powerhouse
Mercer Rowe, newly recruited from IBM’s cloud business to put Avaya on a cutting-edge path in the cloud, laid out his plans at the Avaya ENGAGE event this week

Unified Communications

Avaya CEO lays out forceful agenda for reborn company

January 29, 2018 Mark Cox Comments Off on Avaya CEO lays out forceful agenda for reborn company
New Avaya CEO Jim Chirico acknowledged the old Avaya was the equivalent of a team that loses football games by playing a prevent defense, and told the company’s customers and partners that now they have a fundamentally different gameplan.

Unified Communications

Avaya announces new integrated voice and communications platform with Spoken acquisition

January 29, 2018 Mark Cox Comments Off on Avaya announces new integrated voice and communications platform with Spoken acquisition
Avaya was already partnered with Spoken, but the acquisition will allow broaden application of their technology throughout Avaya’s portfolio, to enable customers to transform their business models.

Managed Services

HP vet Ken Archer lays out vision and plans as new Nectar Chief Revenue Officer

January 12, 2018 Mark Cox Comments Off on HP vet Ken Archer lays out vision and plans as new Nectar Chief Revenue Officer
Nectar creates a new Chief Revenue Officer position to coordinate the company’s different channel routes to market.

Cloud

Avaya, Salesforce expand relationship with enhanced Service Cloud-Oceana integration

November 8, 2017 Mark Cox Comments Off on Avaya, Salesforce expand relationship with enhanced Service Cloud-Oceana integration
This extension of the Avaya-Salesforce relationship provides a complete omni-channel integration between the customer engagement and CRM platforms. The companies plan to develop the relationship further, into areas like the Internet of Things.