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The MSP’s guide to a differentiated managed security service

Managed security is the golden ticket for MSPs looking to grow their business and increase revenue, Field Effect’s Toby Nangle writes in this guest blog. Here are his thoughts on how to get the most out of a managed security practice.

The experience economy and virtual agents

Virtual agents, the experience economy, and why every customer interaction needs to be a birthday party, as Avaya’s Steve Brock joins us on this edition of the podcast.

Level up your managed security services game

Partnering with the right technology vendor can help MSPs meet SMBs’ growing cybersecurity needs, writes Barracuda MSP’s Lindsay Faria.

Make your contact center smarter with Avaya’s Partner Alliances

Avaya Canada alliances leader Adam Seens offers his thoughts on how networks of partners make contact centers better in this guest blog.

Finding opportunity in the display market

ViewSonic Americas president Jeff Volpe joins us on the podcast to discuss the changing nature of the market for displays and visual solutions and what it all means for the channel as ViewSonic turns 35.

How MDR compares to XDR, EDR, and SIEM for MSPs

Field Effect channels leader Toby Nangle takes MSPs through an array of security acronyms (SIEM, EDR, MDR, and XDR) and what they mean for their business in this guest post.

Opportunity out of crisis: Tapping the Great Resignation to close the cybersecurity skills gap

What can organizations do to capitalize on the current fluidity in the job market in order to bring fresh cybersecurity talent into the fold?

Understanding the challenges of cloud adoption

Fortinet Canada’s Sean Campbell shares the results of the company’s 2022 Cloud Security Report on how security leaders use the cloud, their challenges, and how they respond to security threats.

Key takeaways from the annual “Global MSP Day” Report

Layering protection: How Intel vPro Platform helps secure enterprises

Intel’s Eric Chong explains how solution providers can add the hardware security capabilities of the Intel vPro Platform to their security software and network mix to offer customers the best-possible security.

What’s the importance of varied partners in a contact center environment?

Avaya Canada alliances lead Adam Seens weighs in on the role of a partner ecosystem in the modern contact center in this guest blog.

Exploring the growth of spear phishing

Barracuda MSP’s Olesia Klevchuk joins us on the podcast to discuss the company’s latest study of the state of spear phishing and how solution providers can help their customers steer clear of targeted email attacks.

How the war in Ukraine is changing security concerns

Tony Anscombe, global security evangelist at ESET

In this edition of the podcast, ESET’s Tony Anscombe analyzes the cybersecurity ramifications of the war in Ukraine, from what’s happening on the electronic battlefield to why security awareness training is more important than ever.

Industroyer: A cyber‑weapon that brought down a power grid

Five years ago, ESET researchers released their analysis of the first ever malware that was designed specifically to attack power grids

Five easy ways to improve customer experience using a virtual agent

Do you have customers looking to reduce wait times for their call centers, or dealing with too many repetitive customer questions? Steve Brock of Avaya offers advice on getting the most out of a virtual agent.

The evolving role of the partner in the age of convergence

Fortinet Canada’s Sean Campbell outlines opportunities for partners in today’s networking environment in this guest column.

IT management solutions for hybrid workplace headaches

In this guest column, Intel’s Eric Chong explains how the company’s Active Management Technology can help solve some of the common challenges of employees working from a mix of locations.

What’s behind “Progress. Protected.”

ESET Canada boss Bob Bonneau joins us on the podcast to discuss the security vendor’s new brand, its approach to bundling products, its new Canadian headquarters and much more.