Managed Services

Managed Services

RMM provider Pulseway adds NOC to services

March 15, 2017 Mark Cox Comments Off on RMM provider Pulseway adds NOC to services
Pulseway, which offers cloud-based RMM services with a focus on the needs of mobile users, has been intensifying its MSP business over the last year, and adds to that with new NOC services for that market.

Channel Programs

Datto unveils new partner program that reflects the growth of the company

March 9, 2017 Mark Cox Comments Off on Datto unveils new partner program that reflects the growth of the company
Highlights of the new Datto program include a new tier for the top two per cent of partners, as well as new marketing and benchmark analysis initiatives.

Backup

Backup provider Storage Guardian deepens ConnectWise integration

March 8, 2017 Mark Cox Comments Off on Backup provider Storage Guardian deepens ConnectWise integration
The enhanced integration introduces self healing tickets, and also makes Storage Guardian the first ConnectWise ecosystem partner that can be accessed directly from ConnectWise software, which in turn makes things easier for MSPs.

Managed Services

Webroot expands Kaseya relationship with new strategic partnership

March 6, 2017 Mark Cox Comments Off on Webroot expands Kaseya relationship with new strategic partnership
The expanded relationship between the two companies leverages the Webroot Unity API, which they rolled out last year, and which is designed specifically for MSPs.

Managed Services

SupportBots looks to save MSPs money with AI-driven support bots

March 1, 2017 Mark Cox Comments Off on SupportBots looks to save MSPs money with AI-driven support bots
SupportBots launched a free trial period in February so MSPs can test them and provide feedback. For now, their main functionality is booking customers with available technicians, but the plan is to eventually do much more than that.

Cloud

eSentire integrates cloud sources into its Managed Detection and Response service

February 28, 2017 Mark Cox Comments Off on eSentire integrates cloud sources into its Managed Detection and Response service
The addition of cloud visibility into the Managed Detection and Response service responds to the user vulnerability to issues like phishing and data exfiltration, and presents a strong new opportunity for partners.

Managed Services

Atera adds multi-faceted automation capabilities in new release of joint RMM-PSA platform

February 21, 2017 Mark Cox 1
The addition of auto-healing scripts, more out-of-the-box monitoring, full integration of the Splashtop remote app, and automation of support for the agent installation process highlight the newest Atera enhancements.

Carl Watene, director of sales for Jive Canada
Cloud

New Year’s Podcast Series: Carl Watene of Jive Canada

February 21, 2017 Robert Dutt Comments Off on New Year’s Podcast Series: Carl Watene of Jive Canada
Carl Watene of Jive Canada on the company’s partnering strategy, and why MSPs should be giving UCaaS a second look.

Channel Programs

Sophos lays out integration plans for Invincea technology, channel

February 10, 2017 Mark Cox Comments Off on Sophos lays out integration plans for Invincea technology, channel
The channel integration plans are of particular interest given that Invincea had been featuring some innovative aspects in their channel program before Sophos acquired them

Managed Services

Webroot targets different partner segments with three new product announcements

February 2, 2017 Mark Cox Comments Off on Webroot targets different partner segments with three new product announcements
Webroot SecureAnywhere DNS Protection is aimed at the SMB MSP market, while Webroot FlowScape Analytics is more for MSSPs and Webroot BrightCloud Streaming Malware Detection is primarily an OEM play.