Agent

SolarWinds adds operational resilience to AI Agent

October 8, 2025 Mark Cox Comments Off on SolarWinds adds operational resilience to AI Agent
SolarWinds is making several news announcements today, but the strengthening of AI Agent is the most significant of the lot.

Artificial Intelligence

Zendesk introduces major new AI capabilities in their Resolution Platform to empower customer service, employee service and contact centre teams

October 8, 2025 Mark Cox Comments Off on Zendesk introduces major new AI capabilities in their Resolution Platform to empower customer service, employee service and contact centre teams
The enhancements to services which had been around previously, in addition to others which were just acquired or developed in-house, strengthen the Resolution Platform with stronger AI agents, better employee Service, and Contact Center as-a-Service with smarter automation, better collaboration, and deeper insights.

Artificial Intelligence

PAM provider Keeper Security partners with Google Security Operations for cyber threat protection

October 8, 2025 Mark Cox Comments Off on PAM provider Keeper Security partners with Google Security Operations for cyber threat protection
Cybersecurity vendor Keeper Security, which focuses on password management and  cloud-native privileged account management [PAM], has announced a new integration with Google Security Operations that will add PAM data from Keeper to Google

Artificial Intelligence

Five9 launches Five9 Fusion for ServiceNow to provide unified, AI-powered customer service

October 8, 2025 Mark Cox Comments Off on Five9 launches Five9 Fusion for ServiceNow to provide unified, AI-powered customer service
Five9, which makes an Intelligent CX Platform as part of its CCaaS offering, has announced Five9 Fusion for ServiceNow, a turnkey AI-powered integration that unifies voice and digital interactions through a real-time AI transcription stream and a single routing engine to empower businesses.

Channel Programs

Network observability vendor NetBrain unveils ACE+ Partner Program

October 8, 2025 Mark Cox Comments Off on Network observability vendor NetBrain unveils ACE+ Partner Program
The all-in-one channel program includes cloud and desktop licensing options, plus a library of pre-built automations with free, full-platform access, allowing partners to rapidly generate customer network assessments and accelerate sales cycles

Tony Anscombe, global security evangelist at ESET
ESET Sponsored Content

What MSPs need to know about Ghostredirector

October 7, 2025 Robert Dutt Comments Off on What MSPs need to know about Ghostredirector
The new threat group appears to be offering as-a-service attacks on companies from Latin American and Asia, but often those hosted on North American infrastructure. What can MSPs learn from this kind of attack?

Artificial Intelligence

Auvik’s new CTO Dan Zaniewski lays out his plans

October 7, 2025 Mark Cox Comments Off on Auvik’s new CTO Dan Zaniewski lays out his plans
Auvik has promoted Dan Zaniewski to Chief Technology Officer from his previous role as Senior VP of Engineering. His job is to advance Auvik’s technical leadership in the growing network management and IT operations sectors, and leverage his deep expertise in product engineering in the MSP channel and security spaces to accelerate Auvik’s AI adoption, cybersecurity, and cloud strategies.

Agent

Kyndryl strengthens their Agentic AI Framework with new capabilities

October 7, 2025 Mark Cox Comments Off on Kyndryl strengthens their Agentic AI Framework with new capabilities
Kyndryl has announced advanced Agentic AI Capabilities enable customers to scale AI across their businesses, where the newly unveiled core of the Kyndryl Agentic AI Framework orchestrates, securely builds and dynamically deploys AI agents, and helps customers across industries become AI-native.

Artificial Intelligence

Deep Instinct releases next-gen AI Analyst in AI-based deep learning framework for cybersecurity

October 7, 2025 Mark Cox Comments Off on Deep Instinct releases next-gen AI Analyst in AI-based deep learning framework for cybersecurity
DIANNA, which built on the first and only AI-based deep learning framework for cybersecurity, pairs with the DSX Brain to provide expert-level analysis of zero-day and unknown threats, arming security teams with confidence from unknown threats in seconds

Artificial Intelligence

AI-powered Nintex releases new global partner program to grow partner base

October 7, 2025 Mark Cox Comments Off on AI-powered Nintex releases new global partner program to grow partner base
AI-powered workflow vendor Nintex has launched their new Nintex Partner Program, designed to help partners to grow their business, deliver greater value to customers, and capitalize on the rising demand for intelligent process automation and AI-powered business orchestration.