Articles by Steve Forcum, Director & Chief Evangelist, Avaya

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The channel partner’s guide to Cloud 3.0

April 11, 2022 Steve Forcum, Director & Chief Evangelist, Avaya Comments Off on The channel partner’s guide to Cloud 3.0
Avaya’s Steve Forcum explains what Cloud 3.0 is and how partners will succeed in the experience economy in this guest blog.

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Three customer experience shifts partners should foster to deliver better client value

March 21, 2022 Steve Forcum, Director & Chief Evangelist, Avaya Comments Off on Three customer experience shifts partners should foster to deliver better client value
Avaya chief evangelist Steve Forcum offers some advice for how partners can profit as many customers reevaluate their digital transformation moves made rapidly over the last two years.

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The easiest migration path to cloud communications

February 24, 2022 Dave Robertson, Managing Director and President of Sales Avaya Canada Comments Off on The easiest migration path to cloud communications
As cloud services spending begins to outpace on-prem, Avaya Canada managing director David Robertson offers examples of customers who have successfully moved their communications to -as-a-service.

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How Canadian healthcare organizations are moving cloud-ward with Avaya

January 17, 2022 Ian Purdell-Lewis, vice president SI/SP Canada, Avaya Comments Off on How Canadian healthcare organizations are moving cloud-ward with Avaya
Avaya Canada’s Ian Purdell-Lewis shares some examples of how Canadian healthcare clients are embracing new communications infrastructure to offer a better patient experience.

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How businesses can keep customers at the center – Even when disaster strikes

December 2, 2021 Davide Petramala, Director of Avaya OneCloud CPaaS Comments Off on How businesses can keep customers at the center – Even when disaster strikes
Businesses need to provide excellent customer service and engagement even during times of crisis. Avaya OneCloud™ CPaaS helps businesses build that resiliency, writes Davide Petramala.

Cloud

In-person, hybrid or remote: Post-secondary schools need the right collaboration solution this school year

September 13, 2021 Avaya Guest Blog Comments Off on In-person, hybrid or remote: Post-secondary schools need the right collaboration solution this school year
With a split of in-person and virtual learning at colleges and universities, post-secondary institutions will have unique collaboration needs this year. Avaya Canada’s Stephen Brash offers some thoughts on how to solve for those needs.

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Canadian PSAPs must transition to NG9-1-1 by 2024. Here’s how Avaya can help

August 6, 2021 Avaya Guest Blog Comments Off on Canadian PSAPs must transition to NG9-1-1 by 2024. Here’s how Avaya can help
Avaya Canada’s Brian Silverstone outlines the next-generation 911 opportunity and challenge, and how the company’s helping enable the transition, in this guest blog.

Cloud

Guiding your customers through a subscription model for cloud services – Part 3

May 26, 2021 Avaya Guest Blog Comments Off on Guiding your customers through a subscription model for cloud services – Part 3
Avaya Canada’s Ian Purdell-Lewis on how solution providers can continue to drive customer transformation and value after the initial transition to the cloud.

Cloud

Guiding your customers through a subscription model for cloud services – Part 2

April 26, 2021 Avaya Guest Blog Comments Off on Guiding your customers through a subscription model for cloud services – Part 2
Ian Purdell-Lewis of Avaya continues his series with advice for solution providers on how to guide customers through moving to a subscription model for cloud services in this guest blog.

Cloud

Guiding your customers through a subscription model for cloud services – Part 1

April 5, 2021 Avaya Guest Blog Comments Off on Guiding your customers through a subscription model for cloud services – Part 1
Ian Purdell-Lewis of Avaya Canada offers some advice on how to help customers think through the process of getting the right subscription for their cloud services.