Articles by Ahmed Helmy, Global VP of Avaya Experience Platform Product Management

Avaya’s Ahmed Helmy shares thoughts on how your customers can differentiate ernetiate their contact centre with the company’s OneCloud platform in this guest blog.

Avaya Canada’s Allan Mendelsohn breaks down the CRTC’s new best practices for handling 911 calls, and what it means for telecom resellers in this guest blog.

Avaya Canada leader David Robertson has some big reasons you should be talking about making the right connections in the cloud with your education clients in this guest blog.

Avaya’s Jim Geary offers his thoughts on why your customers should be planning their move to the Avaya OneCloud platform in this guest blog.

Greg Schlotzhauer, vp of sales for the central region at Avaya Canada, says now is the time to embrace digital transformation in the higher ed space. Find out why in this guest blog.

Avaya Canada alliances leader Adam Seens offers his thoughts on how networks of partners make contact centers better in this guest blog.

Avaya Canada alliances lead Adam Seens weighs in on the role of a partner ecosystem in the modern contact center in this guest blog.

Do you have customers looking to reduce wait times for their call centers, or dealing with too many repetitive customer questions? Steve Brock of Avaya offers advice on getting the most out of a virtual agent.

How do your customers stack up in terms of the increasingly popular metric of Total Experience? Avaya’s Paul Lang explains Total Experience and what you can do to help your customers in this guest blog.

Avaya Canada’s Allan Mendelsohn offers some thoughts on identity-centred security and how it can help with some of the biggest problems in healthcare IT today in this guest blog.