Avaya Guest Blog

The Buzz...

[ May 6, 2026 ] Reporter’s Notebook: Bill McDermott’s three big bets on the enterprise AI era In The Channel
[ May 6, 2026 ] Third-party risk management: The recurring revenue opportunity hiding in your clients’ vendor stack In The Channel
[ May 6, 2026 ] The Buzz: ServiceNow makes the case for “Agentic Business” as it repositions as an AI governance platform Podcasts
[ May 5, 2026 ] Sustainability is now a procurement gating factor in Canada: HP’s Frances Edmonds on what that means for MSPs In The Channel
[ May 5, 2026 ] The Buzz: ServiceNow bets on partners to close the gap between AI ambition and AI reality Podcasts

6 big predictions for the contact center post COVID-19

July 7, 2020 Avaya Guest Blog Comments Off

Avaya Canada’s David Robertson has six big predictions for how the contact center will look after COVID-19 — more consultative, more browsers, more collaboration, and more subscriptions for solution providers.

Adapting your contact center for the future of remote work: Insights, solutions and more

June 22, 2020 Avaya Guest Blog Comments Off

Avaya Canada managing director David Roberston offers his thoughts on how the contact center business is changing today and will stay changed in the post-pandemic world.

Articles by Avaya Guest Blog

6 big predictions for the contact center post COVID-19

Adapting your contact center for the future of remote work: Insights, solutions and more

ESET’s Tony Anscombe on the cybersecurity trends MSPs can’t ignore in 2026

ESET Canada leader reflects on a decade in country

The future of RMM in an AI era

MDR is the answer – now, what’s the question?

Top 5 SaaS security risks that could be hiding in your environment

Share the Buzz:

Share the Buzz: