Goeppingen, Germany-based TeamViewer, which built up their business on remote connectivity solutions and has broadened their portfolio to cover a broader range of connectivity and workplace digitalization solutions, has expanded their partner ecosystem with the launch of their MSP Partner Program globally. Purpose-built to support MSPs at any size or stage of maturity, the program delivers a fully reimagined foundation that enables partners to scale efficiently, deliver high-value services, and differentiate in increasingly competitive markets. Partners including Unisys and CyberPlus are among the first official members. In 2005, TeamViewer started with software to connect to computers from anywhere to eliminate travel and enhance productivity. It rapidly became the de facto standard for remote access and support and the preferred solution for hundreds of millions of users across the world to help others with IT issues. Today, around 660,000 customers across industries rely on TeamViewer to optimize their digital workplaces – from small to medium sized businesses to the world’s largest enterprises—empowering both desk-based employees and frontline workers.
The MSP Partner Program comes on the heels of TeamViewer’s first formal partner program, TeamUP, with a unified partner portal that replaces a transaction-focused one with one that is focused on converged support of both the traditional and OT sides of TeamViewer’s business. On the other hand, the MSP Partner Program is a tailored framework co-designed between TeamViewer and MSPs themselves. It introduces a new tiered structure that aligns with how service-led organizations operate, from emerging providers to mature players managing complex digital workplaces. At its core, the program is engineered to reduce barriers to entry, provide commercial transparency, and deliver tools that help MSPs drive customer value and operational excellence. In addition, TeamViewer has created a dedicated MSP Advisory Council to ensure the program continues to develop with MSPs at the heart.
“We’ve officially launched our MSP Partner Program — now available globally,” said Greg Gyves, Global MSP Director at TeamViewer. “ Built on a service-first framework, it’s designed to align our solutions to the way MSPs actually deliver value to their customers.
“Too often, technology vendors pitch products & features and leave MSPs to do the translation into a service, slowing down progress,” Gyves continued. Our approach is different. We start with the service offering and map our portfolio into it – a truly service-centric model. By combining this differentiated partner motion with a world-class portfolio, we’re setting a new standard in the digital workplace industry. We’re proud to welcome Unisys and CYBERPLUS LIMITED as founding members – and this is just the beginning.
Gyves emphasized that what TeamViewer is doing is different from anyone else.
“What makes us unique,” he asked rhetorically. “No DEX [Digital Experience] vendor has the remore connectivity and visual support capabilities we deliver. No remote support vendor has the advanced endpoint intelligence and automation capabilities we have. That combination is why TeamViewer is helping to reshape the future of digital workplace services.”
Partners joining the TeamViewer program gain access to Tensor, TeamViewer’s multi-tenant enterprise remote connectivity platform purpose-built for managing distributed IT environments. This is paired with a comprehensive price book that enables predictable, scalable growth for MSPs. Service creation is streamlined through a structured development framework, enabling MSPs to quickly package and deliver digital workplace services.
“Enhancing Digital Employee Experience isn’t about choosing sides,” said Riaan Venter, IT Solutions Architect at TeamViewer. “It’s about bringing the best together. We’ve conducted an in-depth comparative analysis between the Microsoft Ecosystem and TeamViewer DEX Platform and found that these powerful platforms excel in complementary ways. Discover how integrating Microsoft’s robust foundational capabilities with TeamViewer DEX’s superior real-time troubleshooting, advanced analytics, proactive automation, and user-centric features creates a truly comprehensive DEX solution.
To help MSPs assess their capabilities and identify areas for development, TeamViewer has also introduced the MSP Growth Index – a maturity model designed to benchmark digital workplace service delivery. Partners completing the assessment receive a personalized executive report with actionable insights, market comparison data, and a roadmap for improvement. This initiative underscores TeamViewer’s commitment to helping partners evolve into long-term strategic advisors for their customers.
“First impressions matter, although in field services, first fixes matter more,” Gyves noted. “Every repeat visit eats into profit margins, wastes technician time, and tests customer patience. Getting it right first time protects profitability and improves customer trust.
“MSPs play a critical role in shaping the digital future of businesses everywhere,” Gyves added “This program is a direct investment in their success, and in a new way of partnering that puts their service offering, scale, and ability to deliver at the forefront.”
“We are excited to expand our network and be among the first members of TeamViewer’s MSP Partner Program, a truly forward-thinking approach that empowers managed service providers to innovate and scale with confidence, said Patrycja Sobera, senior vice president and general manager, Digital Workplace Solutions at Unisys. “In today’s digital landscape, MSPs are crucial drivers of transformation, and by providing partners with cutting-edge tools and a collaborative framework, this program sets a new standard for how MSPs can achieve sustainable growth and deliver exceptional value to their clients.”
The other partner comment came from Mark Oakton, Managing Director of CyberPlus.
“Cybersecurity is the foundation of the trust we build with our clients, protecting their business while unlocking new efficiencies and a competitive edge,” he stated. “Our partnership with TeamViewer strengthens that trust, combining cyber expertise with AI, AR, DEX, and remote monitoring and management of IT, OT, and IoT systems. The result: total visibility, seamless control, and empowered teams that work faster, smarter, and more securely.”
TeamViewer is now calling on service providers to engage with the new program. Whether an existing partner exploring the shift to managed services or a new entrant looking for the right platform to build upon, the MSP Partner Program offers a clear path to commercial and operational success.