service management

Managed Services

ServiceNow looks to continue channel momentum in Canada as company business surges

February 1, 2019 Mark Cox Comments Off on ServiceNow looks to continue channel momentum in Canada as company business surges
ServiceNow’s Canadian general manager Marc LeCuyer talked with ChannelBuzz about the company’s momentum in Canada, broadening its offerings to digitize workflows and enhance customer experience, with the growth in their channel business playing a critical role.

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Cloud

Ivanti announces a pair of key solution integrations

July 13, 2018 Mark Cox 1
The new version of Ivanti Automation [acquired last year from RES] is the first that is fully integrated with the other Ivanti solutions, while Ivanti Unified Endpoint Manager, brings together the old Landesk Endpoint Manager and the Ivanti Environment Manager Policy, a former AppSense product.

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Storage

Hitachi Vantara announces new VSP storage systems plus analytics and software updates

May 9, 2018 Mark Cox Comments Off on Hitachi Vantara announces new VSP storage systems plus analytics and software updates
Hitachi Vantara expands their midrange offerings for both all-flash and hybrid platforms and extends their flat service model from the all-flash series to their hybrid series as well.

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Cloud

New Calabrio VP of Strategic Partnerships reworking channel strategy to expand ecosystem presence

February 5, 2018 Mark Cox Comments Off on New Calabrio VP of Strategic Partnerships reworking channel strategy to expand ecosystem presence
While Calabrio has been expanding its cloud presence with new partnerships with Contact Centre-as-a-Service providers, they are also leveraging their strategic platform and reseller partners and looking to expand into new kinds of platform markets.

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Cloud

Ivanti continues path to become ‘IT powerhouse’ with RES Software acquisition

July 6, 2017 Mark Cox 1
The RES brand will disappear, and its technology will be folded into the Ivanti service management and digital workspace businesses.

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Managed Services

New Service Delivery Platform will have broad partner applicability: Riverbed

April 28, 2017 Mark Cox Comments Off on New Service Delivery Platform will have broad partner applicability: Riverbed
Riverbed says that the new platform will make it easy, for the first time, for traditional networking partners to deliver services around Riverbed technology.

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Cloud

New Ivanti brand for LANDESK-HEAT union to focus on unified secure workplace message

January 23, 2017 Mark Cox Comments Off on New Ivanti brand for LANDESK-HEAT union to focus on unified secure workplace message
LANDESK had been working on rebranding itself for nine months, and the bringing together of the company with HEAT Software into Ivanti provides an ideal opportunity to create a brand – and a strategy around it – to cross-market and cross-sell all the company’s solutions.

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Channel Programs

HEAT platform to drive LANDESK MSP business in new company

January 5, 2017 Mark Cox Comments Off on HEAT platform to drive LANDESK MSP business in new company
LANDESK CEO Steve Daly, who will head the new firm created by merging LANDESK and HEAT, talks about how HEAT will enhance LANDESK’s service management business, especially on the MSP side. He also discusses integration issues, the new company’s strategy, and channel issues — as well as why the new firm will likely have a new name.

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Mobility

LANDESK, HEAT to combine as LANDESK is purchased by HEAT owner

January 3, 2017 Mark Cox Comments Off on LANDESK, HEAT to combine as LANDESK is purchased by HEAT owner
Current LANDESK CEO Steve Daly will become CEO of the new company – as yet unnamed. HEAT CEO John Ferron becomes the Executive Chairman of the new company’s Board of Directors.

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Cloud

HEAT Software looks to new MSP platform to spur massive increase in MSP partners

January 29, 2016 Mark Cox Comments Off on HEAT Software looks to new MSP platform to spur massive increase in MSP partners
HEAT has not had an out-of-the-box offering designed for MSPs to date, and is remedying that with HEAT MSP Cloud, which adds new features and capabilities specifically for MSPs to the core HEAT cloud service management offering.

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Cloud

HEAT sees major tech, business benefits in acquiring Absolute Manage, Service businesses

September 22, 2015 Mark Cox Comments Off on HEAT sees major tech, business benefits in acquiring Absolute Manage, Service businesses
The strategic acquisition of assets Absolute wanted to divest to focus on its core business continues HEAT’s transition from FrontRange’s old SMB business to an integrated endpoint management platform that increasingly appeals to enterprises

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Managed Services

SolarWinds N-able to offer MSPs choice of new IT Services Management Platform

August 24, 2015 Mark Cox Comments Off on SolarWinds N-able to offer MSPs choice of new IT Services Management Platform
The company says it acquired a cloud based services management platform to provide a simpler and low cost pure play offering to the partners who want it, and that their partnerships with the major PSA vendors will continue.

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