SupportBots launched a free trial period in February so MSPs can test them and provide feedback. For now, their main functionality is booking customers with available technicians, but the plan is to eventually do much more than that.
Data protection vendor Datto has begun more significant integrations with RMM vendors, announcing a full integration with LabTech by ConnectWise. The company also stepped up its Canadian presence with the announcement of a second Canadian data centre, in Calgary.
Sage continued on the more channel-friendly course laid down last year after Stephen Kelly took over as CEO, and while the strategy itself is not new, the company believes it made some major steps this year towards meeting its goals.
At Sage Summit, Sage has outlined to partners a much more detailed roadmap than it has ever done before, in order to get the partners to understand fully where things are going, to buy into the changes, and engage closely with Sage on them.
Apart from the typical benefits from certified status of Microsoft’s validation with customers, Microsoft’s policies of encouraging partnerships is generating new business for Actiance from other Microsoft vendor partners, and developing a higher value-add channel for them.
Microsoft Canada channel chief Jason Brommet laid out what the company sees as the new opportunities in Canada and how recent moves, including the Canadian data centres going live, will help partners succeed. He also indicated that channel resources in Canada are being significantly enhanced.
Office 365 business continues to show impressive growth, although Microsoft is impressing upon partners that the real money here doesn’t come from selling subscriptions, but in integrating it into other solutions and building their own custom offerings on top.