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CrushBank seeing good results in early post-launch days of IT Help-Desk application built on IBM Watson

August 2, 2018 Mark Cox Comments Off

CrushBank, which came to ChannelCon a year ago to evangelize their product before it came to market, is finding the job easier this year, with customer references in tow and AI hotter than ever. Interestingly, Canadian MSPs have been particularly receptive.

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NetApp turns on Watson-powered Elio virtual support for customers

October 4, 2017 Mark Cox Comments Off

Elio is a chatbot that provides first level technical support using IBM Watson technology. NetApp has also enhanced their ActiveIQ cloud-based analytics.

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Managed Services

CrushBank prepares for launch of first IT Help-Desk application built on IBM Watson

August 2, 2017 Mark Cox Comments Off

CrushBank has early customers moving into production now, and has been taking orders. They are working the IT trade show circuit, to introduce their product to MSPs.

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Salesforce kicks off the Year of Einstein

March 7, 2017 Mark Cox Comments Off

Salesforce highlighted that Einstein, featured at last fall’s Dreamforce, is part of the new spring release, and is in the hands of customers. They also announced a new partnership with IBM that unites IBM’s Watson with Einstein.

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