Gil Pekelman

Managed Services

RMM/PSA provider Atera upgrades performance and release time with move to Microsoft Azure Service Fabric

March 15, 2019 Mark Cox Comments Off on RMM/PSA provider Atera upgrades performance and release time with move to Microsoft Azure Service Fabric
Atera reworked their own platform to a microservices architecture to take advantage of the new platform, which also greatly improves their ability to work with Big Data.

Managed Services

Atera introduces live chat to strengthen MSP-customer connections

June 13, 2018 Mark Cox Comments Off on Atera introduces live chat to strengthen MSP-customer connections
The new live chat capability in the Atera joint RMM-PSA solution provides a faster and more efficient way than email to resolve customer issues in real time.

Managed Services

Atera increases automation, deepens Webroot partnership

November 3, 2017 Mark Cox Comments Off on Atera increases automation, deepens Webroot partnership
Atera also provides 24/7 support for the first time, something that wasn’t a priority before because of confidence in the platform’s resilience.

Managed Services

Atera fills void with addition of Apple support to joint RMM/PSA platform

May 2, 2017 Mark Cox Comments Off on Atera fills void with addition of Apple support to joint RMM/PSA platform
Lack of support for Apple had been hurting Atera among MSPs who did business in those verticals where Mac use is significant.

Managed Services

Atera adds multi-faceted automation capabilities in new release of joint RMM-PSA platform

February 21, 2017 Mark Cox 1
The addition of auto-healing scripts, more out-of-the-box monitoring, full integration of the Splashtop remote app, and automation of support for the agent installation process highlight the newest Atera enhancements.

Managed Services

Atera adds to ecosystem with Splashtop, Webroot integrations

November 1, 2016 Mark Cox Comments Off on Atera adds to ecosystem with Splashtop, Webroot integrations
Joint RMM/PSA vendor Atera, which has seen a strong first year in North America, looks to boost momentum with two new partnerships.

Big Data

RMM/PSA provider Atera offers business intelligence capability to all MSPs

May 16, 2016 Mark Cox Comments Off on RMM/PSA provider Atera offers business intelligence capability to all MSPs
Atera’s technology, which facilitates jointly developed RMM and PSA solutions, is designed for the Internet of Things environment, and collects massive amount of sensor data, which it is using in a free BI offering, not just for its own MSP partners, but anyone who wants to use it.

Cloud

Atera adds new features to integrated RMM-PSA platform in push into North America

March 31, 2016 Mark Cox Comments Off on Atera adds new features to integrated RMM-PSA platform in push into North America
The new functionality enhances a platform for MSPs based on extreme simplicity and a lower price point. Atera is making a push into North America this year, in particular among solution providers who have been turned off by the complexity of getting an MSP business up and running.