At IT Nation Connect, ConnectWise Chief Product Officer Craig Fulton discussed metrics MSPs need to better understand and use, as well as changes that ConnectWise will be making in its platform to help them do that.
Consistency is the big strategic theme this year, following a massive restructuring a year ago, but Microsoft still had a to-do list for partners for the year ahead.
Other IDC projections for the year ahead include strong partner moves into the digital transformation market, an emphasis on Customer Success programs, and changes to vendor Partner Success models.
Microsoft offers partners tips on increasing their valuation in a cloud world, and a tool to measure their success in the transformation.
The new platform offers new functionality for MSPs, allowing them to now offer customers support services troubleshooting, diagnosing and remediating help desk issues.
Why do we keep talking about the mechanics and benefits of managed services? Acceptance doesn’t mean operationalization.
Two marketing gurus on the role of social media in a more human approach to marketing
