Avaya’s cloud strategy in the past could never be described as crisp, but major changes were announced at Engage to change that, with new OneCloud branding and ReadyNow enterprise bundles to bring solutions to market quickly.
Avaya believes its solution provider channel will also have some interest in the store, which offers Avaya’s UC and CC as-a-service options. They also confirmed that this online store is not a direct play.
3CLogic is partnered deeply with a very select number of vendors, one of which is ServiceNow. The new integration lets ServiceNow reps handle all the interaction with 3CLogic phone support through the ServiceNow interface.
Plantronics reworks its channel program to give greater emphasis to implementing their SaaS management solution, and to selling their hardware within broader solutions rather than simply as peripherals.
The Summer Release expands Five9’s global capabilities and expands the number of apps available on their microservices architecture.
Jive Communications, inContact, and Polycom share their top predictions for 2017 in the unified communications-as-a-service space.
The new offering complements Masergy’s established Unified Communication as a Service solution, and may also prompt some customers using that solution to switch to this one.
While Plantronics Manager Pro originally had only an Asset Analysis analytics capability, the new version adds Usage Analysis, Conversation Analysis and Acoustic Analysis.
Cloud-focused contact centre software vendor Five9 sold mainly direct until last year, when it added a master agent channel component. Now it is expanding its channel with integrators and resellers.
Avaya recently introduced its new Avaya Midmarket Select Program. But the program itself is only part of the company’s strategy to significantly increase its presence in the mid-market space in Canada.
Avaya rebrands and reorganizes its collaboration solutions to focus on engagement, and announces some significant new and enhanced solutions, including a beefed-up version of IP Office.
Plantronics says their new family of lightweight headsets with noise cancelling technology are designed to change what headsets provide to an organization.
The big gain for Avaya is that HP ES will greatly amplify the reach of Avaya Private Cloud Services, and they say the channel will have a significant role to play.
The latest version of IPOffice continues Avaya’s move back to the SMB market, introducing contact center capabilities to a wider array of Avaya partners.
