contact center

Unified Communications

Avaya repositions collaboration offerings with Avaya Engagement Solutions portfolio

December 10, 2014 Mark Cox Comments Off on Avaya repositions collaboration offerings with Avaya Engagement Solutions portfolio
Avaya rebrands and reorganizes its collaboration solutions to focus on engagement, and announces some significant new and enhanced solutions, including a beefed-up version of IP Office.

Data Centre

Plantronics unveils new family of headsets for contact centre market

October 1, 2014 Mark Cox Comments Off on Plantronics unveils new family of headsets for contact centre market
Plantronics says their new family of lightweight headsets with noise cancelling technology are designed to change what headsets provide to an organization.

Cloud

Avaya, HP take huge step forward in partnership

August 26, 2014 Mark Cox Comments Off on Avaya, HP take huge step forward in partnership
The big gain for Avaya is that HP ES will greatly amplify the reach of Avaya Private Cloud Services, and they say the channel will have a significant role to play.

Miles Davis, Avaya Canada channel chief
Featured Post

Avaya adds contact center to IPOffice

February 4, 2014 Robert Dutt Comments Off on Avaya adds contact center to IPOffice
The latest version of IPOffice continues Avaya’s move back to the SMB market, introducing contact center capabilities to a wider array of Avaya partners.