Manager Hub, Admin Center, ServiceNow Vault and the expansion of Auto Resolution to Human Resources are all highlights of the new release.
Salesforce also unveiled some major enhancements to Slack as well as Net Zero Marketplace, a platform designed to make carbon credit purchases simpler and more transparent.
The Cornwall office fits with Zoho’s overall hub and spoke strategy, and enables the high emphasis they are placing on a bilingual strategy and being able to communicate with French speaking customers in French.
Riverbed launches a new SaaS solution on its own platform, bringing a state of the art solution to the market, on a platform that will eventually move beyond SaaS.
The new Competency Framework from SAP PartnerEdge is an explicit all-in on cloud model which does not reward on-prem projects, and which introduces seven new competencies.
CommandCTRL is a next-generation SaaS helpdesk solution, built from the ground up for that role, and while it is a separate product designed to complement Stratusphere UX, it will also play much further downmarket to SMBs and MSPs in that space.
PRM provider Impartner continues the expansion of their channel routes to market, choosing TDSYNNEX to work with in a North America-wide deal in large part because of the distributor’s close work with Microsoft.
Mark Hickman becomes one of the rare executives from outside Sage to take the Canadian country manager position, and he talks with ChannelBuzz about how he sees the company and what Sage partners can expect going forward.
In addition to a major announcement extending the SUSE-HPE partnership, SUSE announced that HPE has adopted SUSE Rancher K3S as their container of choice for GreenLake as-a-Service delivery, that the two companies will expand their engineering collaboration, and that SUSE Rancher and SLES Micro SKUs will be added to the HPE OEM price list in October.
ServiceNow has rolled all of its customer service offices into a single consolidated one, for customers who want that, backed by additional service, training and support.
ServiceNow CEO McDermott, who came to the company from SAP, said that the CRM of the past is really part of the past, and that ServiceNow has been built to provide both the solutions and support that customers want today.
Volini described the proposed changes to the channel program as fundamental and ‘down to the studs,’ with the idea being to drive more partner business, particularly to non-traditional buyers.
Enhanced productivity is the principal reason for the increased confidence, which is generally nation-wide.
Intel also provided updates on several important projects and other future items, which are still some distance on the horizon.
Intel CEO Gelsinger and his lieutenants acknowledged that Intel had fallen off in execution in recent years, but has taken aggressive steps, including internal reorganization of the company and building out its supply chain, to make these non-issues going forward.
Zoho has been introducing unified platforms for things like billing, and the addition of a unified platform for marketing follows up this theme, simplifying the marketing experience, connecting it more tightly with Go-to-Market strategy and increasing its impact.
Acumatica has a 100% channel strategy, but that makes it even more imperative to maximize the efficiency of their partners, and Boguszewski has some plans in this regard.
The new solution, now available in beta, integrates Teradici CAS and HP ZCentral Remote Boost into a new HP Anywhere offering that will provide secure access to digital workspaces from any mix of infrastructure to any device.
Digitate has released their new Elevate Partner Program, which adds tiering and emphasizes strong software margin renewal margins and long-term partner business plans.
San Diego also upgrades the Now platform’s RPA bots, and introduces three new out-of-the-box solutions for specific verticals
