Software

ServiceNow further supercharges workflow automation solutions with Tokyo platform release

Manager Hub, Admin Center, ServiceNow Vault and the expansion of Auto Resolution to Human Resources are all highlights of the new release.

Salesforce announces Genie to power entire Salesforce Customer 360 platform.

Salesforce also unveiled some major enhancements to Slack as well as Net Zero Marketplace, a platform designed to make carbon credit purchases simpler and more transparent.

Zoho formally opens Canadian head office in Cornwall to drive further Canadian expansion

The Cornwall office fits with Zoho’s overall hub and spoke strategy, and enables the high emphasis they are placing on a bilingual strategy and being able to communicate with French speaking customers in French.

Riverbed launches Alluvio by Riverbed Unified Observability solution

Riverbed launches a new SaaS solution on its own platform, bringing a state of the art solution to the market, on a platform that will eventually move beyond SaaS.

SAP rethinks partnering approach with new Competency Framework

The new Competency Framework from SAP PartnerEdge is an explicit all-in on cloud model which does not reward on-prem projects, and which introduces seven new competencies.

Liquidware responds to customer requests with launch of CommandCTRL Public Beta program

CommandCTRL is a next-generation SaaS helpdesk solution, built from the ground up for that role, and while it is a separate product designed to complement Stratusphere UX, it will also play much further downmarket to SMBs and MSPs in that space.

Impartner signs first distribution deal with TDSYNNEX to grow channel with Dynamics partners

PRM provider Impartner continues the expansion of their channel routes to market, choosing TDSYNNEX to work with in a North America-wide deal in large part because of the distributor’s close work with Microsoft.

Newly appointed Sage Managing Director for Canada sees strong prospects for Canadian business, channel

Mark Hickman becomes one of the rare executives from outside Sage to take the Canadian country manager position, and he talks with ChannelBuzz about how he sees the company and what Sage partners can expect going forward.

SUSE supplements their HPE partnership with Rancher-focused agreements

In addition to a major announcement extending the SUSE-HPE partnership, SUSE announced that HPE has adopted SUSE Rancher K3S as their container of choice for GreenLake as-a-Service delivery, that the two companies will expand their engineering collaboration, and that SUSE Rancher and SLES Micro SKUs will be added to the HPE OEM price list in October.

ServiceNow seeing good customer pickup from consolidated Impact customer resource offering

ServiceNow has rolled all of its customer service offices into a single consolidated one, for customers who want that, backed by additional service, training and support.

CEO Bill McDermott on the Secrets of ServiceNow’s Success

ServiceNow CEO McDermott, who came to the company from SAP, said that the CRM of the past is really part of the past, and that ServiceNow has been built to provide both the solutions and support that customers want today.

ServiceNow channels leader Erica Volini looking to generate fundamental change in channel business and program

Volini described the proposed changes to the channel program as fundamental and ‘down to the studs,’ with the idea being to drive more partner business, particularly to non-traditional buyers.

Intel unveils new hardware, software and services at inaugural Intel Vision 2022 event

Intel also provided updates on several important projects and other future items, which are still some distance on the horizon.

Intel top brass discuss strategy going forward with media at Intel Vision

Intel CEO Gelsinger and his lieutenants acknowledged that Intel had fallen off in execution in recent years, but has taken aggressive steps, including internal reorganization of the company and building out its supply chain, to make these non-issues going forward.

Zoho introduces unified marketing platform with Zoho Marketing Plus

Zoho has been introducing unified platforms for things like billing, and the addition of a unified platform for marketing follows up this theme, simplifying the marketing experience, connecting it more tightly  with Go-to-Market strategy and increasing its impact.

Acumatica channel VP CJ Boguszewski looks to fine tune company’s long-standing channel program

Acumatica has a 100% channel strategy, but that makes it even more imperative to maximize the efficiency of their partners, and Boguszewski has some plans in this regard.

HP integrates newly acquired Teradici technology to create HP Anyware for digital workspaces

The new solution, now available in beta, integrates Teradici CAS and HP ZCentral Remote Boost into a new HP Anywhere offering that will provide secure access to digital workspaces from any mix of infrastructure to any device.

Digitate continues push to increase channel sales with new partner program

Digitate has released their new Elevate Partner Program, which adds tiering and emphasizes strong software margin renewal margins and long-term partner business plans.

ServiceNow San Diego release emphasizes increased productivity from Next Experience interface redesign

San Diego also upgrades the Now platform’s RPA bots, and introduces three new out-of-the-box solutions for specific verticals