Managed Services

Kaseya rebadges Compliance Manager as Compliance Manager GRC to reflect new governance and risk management capabilities

Kaseya adds governance and risk features to take advantage of what they see as a great growth opportunity for GRC in the SMB space, which can ideally be taken to market through MSPs

NinjaOne launches General Availability of new ticketing capability

NinjaOne is a relative latecomer to the Ticketing market, but they believe their high levels of automation in particular will make their customers prefer it over existing options.

CrowdStrike integrates identity threat protection solution into their MDR to provide industry’s first managed identity protection solution

CrowdStrike has integrated their standalone Falcon Identity Threat Protection into their Falcon Complete MDR offering, and expects that the combination of Falcon Complete’s market strength plus customer demand for an identity service no one else yet offers will drive their identity solution to a market leadership position.

Difenda pivots to channel first strategy with channel program launch and appointment of Juliana Zaremba as strategic partnerships director

Difenda is expanding its channel to bring their Difenda Shield powered by Microsoft in front of more customers, and so is looking to use the new program to selectively add quality partners.

MDR provider Red Canary to expand support for partner models with new partner program

Red Canary has typically worked with Incident Response partners in the past, but the new Red Canary Partner Connect Program also provides support, using a common framework, for MSPs, Solution Providers; Technology Partners, and Insurance and Risk partners.

Gradient MSP unveils new open Synthesize platform to simplify vendor integrations for MSPs, channel vendors and PSAs

Synthesize makes Gradient MSP a platform player, and is designed to reconcile everything-as-a-service faster and easier, beginning with Gradient’s existing Billing automated billing reconciliation service.

AppDirect deepens Canadian presence with ITCloud.ca acquisition

Renée Bergeron, senior vice president of global cloud at Ingram Micro

AppDirect is already strong in Canada, and in Quebec, which was ITCloud.ca’s original base before it established a national presence, but AppDirect plans to expand in Canada further, and wants to build ITCloud.ca, which will retain its brand, into Canada’s largest provider of cloud services.

New Year’s Podcast Series: Toby Nangle of Field Effect

Field Effect’s global channel leader shares the results of year one of its partner program and offers hints on what’s to come as it continues to grow this year.

Unitrends unveils small form factor ION appliances aimed at small offices and client sites

While the ION and the ION+ small tower model are mainly aimed at MSPs, Unitrends also expects some VAR business aimed at specific customer use cases.

On heels of strong 2021, SaaS Alerts lays out plans to further drive their SaaS App Security platform in 2022

SaaS Alerts added Reporting functionality to its original Management focus in 2021, and plans to provide a new Remediation capability in 2022.

Barracuda upgrades SKOUT Managed XDR with Barracuda email and SentinelOne endpoint integrations

The SentinelOne integration is also now part of the Barracuda RMM, and SKOUTs existing email partnership with a competitor security vendor will remain available, because SKOUT is an open platform.

Nerdio places first feet on the ground in Canada as part of sales organization expansion

Nerdio also expands their U.K.-based sales organization and establishes their first in-country sales presence in the Australia/New Zealand [ANZ] region, as they continue to gear up for NerdioCon in Cancun next month, which will be a rare bird these days, a strictly on-prem annual conference.

Datto looks to bring EDR and MDR to smaller SMBs through their MSPs with Infocyte acquisition

Datto had some degree of both EDR and MDR available before, mainly through packages available through their RMM, but they believe that the integration of these technologies into their platform will take their security to another level.

Building premium managed security services and managing risk for customers

Field Effect’s Toby Nangle discusses premium security services and why MSPs need to secure their own air masks before helping others in this edition of the podcast.

Skouting out cyerbersecurity opportunity for MSPs

Jimmy Hatzell of Barracuda MSP’s Skout XDR business joins us on the podcast to talk about how MSPs can tackle security threats with the help of the experts, and why security services make MSPs more sticky.

SMBs can benefit Immensely from SOC services

MSP360 adds Wasabi Object Lock storage and $1 a month desktop image and file backup licenses for AWS Unified Billing

This latest extension of MSP360’s strategic partnership with Wasabi is scheduled to be followed up with others in the near future.

Is your backup still lurking in the dark ages?

Efficiency is the life blood of successful MSPs—if you’re having to manage multiple legacy backup environments, you could well be hindering the growth of your business. Carrie Reber explains.

Is Comanaged IT services a market your MSP should pursue?

If you’re looking for new ways to increase your monthly recurring revenues, comanaging IT services could be a good option. Stefanie Hammond explains.