Video

Unified Communications

Video conferencing provider StarLeaf releases Pronto cable solution for instant access to video conferences

March 11, 2019 Mark Cox Comments Off on Video conferencing provider StarLeaf releases Pronto cable solution for instant access to video conferences
U.K.-based StarLeaf, which sells entirely through channel partners, has some in the U.S. and Canada, but is not well known in North America overall, and is hoping that this new device increases their exposure here.

Nirav Sheth, vice president of global sales in Cisco’s Global Partner Organization
Communications

Cisco unifies collaboration line under WebEx brand

April 18, 2018 Robert Dutt Comments Off on Cisco unifies collaboration line under WebEx brand
Cisco will bring its collaboration lineup into one package, with a common backend and under the WebEx brand.

Storage

StorageCraft targets law enforcement market with tailored storage solution for body cameras

March 27, 2018 Mark Cox Comments Off on StorageCraft targets law enforcement market with tailored storage solution for body cameras
The need for reasonably priced storage to handle the large storage demand from 4K body cams being acquired by police departments is leading VARs who have not focused on these verticals to move into the space, and has also led StorageCraft to design a custom storage solution for it.

Cloud

SAP looks to digital cutting edge in lower end of SME

November 16, 2017 Mark Cox Comments Off on SAP looks to digital cutting edge in lower end of SME
SAP is gotten good results in its sub-$300 million segment by going digital to transform the customer experience, and by making these tools available to partners.

Cloud

CafeX upgrades omnichannel customer service solution for Dynamics 365

July 12, 2017 Mark Cox Comments Off on CafeX upgrades omnichannel customer service solution for Dynamics 365
CafeX Live Assist for Microsoft Dynamics 365’s new Cosmos release facilitates chatbot-to-agent escalation, and provides an SDK for mobile customer service.

Hees Ham, vice president of Technology Solutions education services for North America
Distribution

Tech Data adds to training business through Ottawa’s ExitCertified

April 3, 2017 Robert Dutt Comments Off on Tech Data adds to training business through Ottawa’s ExitCertified
With its acqusition of Avnet Technology Solution, Tech Data will expand its on-prem and virtual training business via Ottawa’s ExitCertified.

Virtualization

Dell refreshes low end of thin client lineup with new quad-core Wyse 3040 model

March 28, 2017 Mark Cox Comments Off on Dell refreshes low end of thin client lineup with new quad-core Wyse 3040 model

The quad-core processor in the Dell new low-end thin client will be able to handle demanding apps like Skype for Business, which strained the resources of earlier models with less powerful processors.

Cloud

CafeX integration for omni-channel service beefs up Microsoft Dynamics 365

March 15, 2017 Mark Cox Comments Off on CafeX integration for omni-channel service beefs up Microsoft Dynamics 365
CafeX provides Dynamics with full omni-channel capabilities for both mobile and Web, upgrading its capabilities significantly against its competition.

Cloud

Avaya’s Zang introduces new cloud phone service, and new collaboration tool

February 13, 2017 Mark Cox Comments Off on Avaya’s Zang introduces new cloud phone service, and new collaboration tool
Zang moves into the cloud PBX market with Zang Office, although at this stage, the channel opportunities, other than referral fees, are limited. Partner opportunities for Zang Space, the collaboration tool, appear stronger.

Internet of Things

Hitachi deepens IoT play with new Hitachi Video Analytics

February 10, 2017 Mark Cox Comments Off on Hitachi deepens IoT play with new Hitachi Video Analytics
Hitachi adds a Video Analytics solution to its Internet of Things portfolio, which also includes the Hitachi Video Management Platform and the Hitachi Visualization Suite.