Salesforce

Cloud

Avaya, Salesforce expand relationship with enhanced Service Cloud-Oceana integration

November 8, 2017 Mark Cox Comments Off on Avaya, Salesforce expand relationship with enhanced Service Cloud-Oceana integration
This extension of the Avaya-Salesforce relationship provides a complete omni-channel integration between the customer engagement and CRM platforms. The companies plan to develop the relationship further, into areas like the Internet of Things.

Cloud

Salesforce offers CRM for very small businesses with Salesforce Essentials

November 7, 2017 Mark Cox Comments Off on Salesforce offers CRM for very small businesses with Salesforce Essentials
Priced at $25 per user per month, Salesforce Essentials contains core CRM components like Einstein Artificial AI to help customers work smarter, and includes the Salesforce Trailhead online learning environment to make their experience easier.

Cloud

Salesforce, Google extend partnership with multi-faceted collaboration

November 6, 2017 Mark Cox Comments Off on Salesforce, Google extend partnership with multi-faceted collaboration
Salesforce and Google have announced a major extension to their existing partnership, which will see much deeper integrations. It will not, however, place Google in a preferred position above AWS as a public cloud provider.
Cloud

What’s new at Dreamforce 2017? Upgrading existing services

November 6, 2017 Mark Cox Comments Off on What’s new at Dreamforce 2017? Upgrading existing services
Salesforce’s general managers discuss the innovations in their areas being announced at this year’s Dreamforce, and emphasize how they follow a common theme of allowing greater accessibility and customization capability.

Cloud

Salesforce launches completely redesigned AppExchange

October 24, 2017 Mark Cox Comments Off on Salesforce launches completely redesigned AppExchange
Salesforce unveils its new marketplace in tandem with IDC’s updated data on the growing impact of AppExchange apps and their contribution to the growing revenues generated by the ecosystem.

Channel Programs

WhiteHat Security remakes channel program to remove barriers to partner profitability

October 12, 2017 Mark Cox Comments Off on WhiteHat Security remakes channel program to remove barriers to partner profitability
Changes include a new discounting and margin system, more flexible contracts, and a much improved deal registration process that is now within the WhiteHat partner portal.

Backup

New eFolder CEO Matt Nachtrab lays out strategy to take company to the next level

July 23, 2017 Mark Cox Comments Off on New eFolder CEO Matt Nachtrab lays out strategy to take company to the next level
LabTech’s founder has an ambitious agenda, which involves improving the synergy of eFolder’s products, having a more systematic strategy around RMM and PSA integrations, and making eFolder the acknowledged technology leader in their space.

Cloud

Five9 announces major new version of cloud contact centre platform

July 13, 2017 Mark Cox Comments Off on Five9 announces major new version of cloud contact centre platform
The Summer Release expands Five9’s global capabilities and expands the number of apps available on their microservices architecture.

Channel Programs

Salesforce to target 20-30 cloud partners with new $50 million Salesforce Ventures fund

June 1, 2017 Mark Cox Comments Off on Salesforce to target 20-30 cloud partners with new $50 million Salesforce Ventures fund
A pair of announcements creates both a new fund to stimulate Salesforce cloud consultant partners, and a new programmatic initiative to work with this group and provide further assistance like MDF funding.

Cloud

New FinancialForce CMO sees channel as one of keys to rapid growth

March 16, 2017 Mark Cox Comments Off on New FinancialForce CMO sees channel as one of keys to rapid growth
Fred Studer joins FinancialForce, which has close ties with Salesforce, but is a separate company. Studer thinks the company is now poised for its explosive growth stage.