ChannelBuzz.ca

SupportBots looks to save MSPs money with AI-driven support bots

March 1, 2017 Mark Cox Comments Off

SupportBots launched a free trial period in February so MSPs can test them and provide feedback. For now, their main functionality is booking customers with available technicians, but the plan is to eventually do much more than that.

eSentire integrates cloud sources into its Managed Detection and Response service

February 28, 2017 Mark Cox Comments Off

The addition of cloud visibility into the Managed Detection and Response service responds to the user vulnerability to issues like phishing and data exfiltration, and presents a strong new opportunity for partners.

Salesforce tweaks channel programs in tiering, training, specializations

February 21, 2017 Mark Cox Comments Off

Salesforce looks to improve its support of partners, as it looks to grow its consultant base tenfold over the next several years to meet projected demand.

Masergy sees new Cloud Contact Center solution as entrée to enterprise

February 13, 2017 Mark Cox Comments Off

The new offering complements Masergy’s established Unified Communication as a Service solution, and may also prompt some customers using that solution to switch to this one.

Sage People Human Capital Management solution launches in Canada

January 27, 2017 Mark Cox Comments Off

Sage sees the new offering, which is likely to be sold primarily, though not exclusively for the X3 platform, as a strong opportunity for channel partners.

Salesforce-focused solution provider Nubik turning new opportunities into rapid expansion

October 7, 2016 Mark Cox 2

In the last year, Montreal-based Nubik has both been deepening its relationship with Salesforce, and aggressively expanding into new markets.

Kingston ON-based Stantive building out its own channel for Salesforce-based CMS solution

October 7, 2016 Mark Cox Comments Off

Stantive, which had a long relationship with Salesforce as a customer before becoming a business partner during the past decade, is now building out its own channel for its CMS solution and seeing strong results.

Becoming easier for partners to do business with remains multi-year journey: Salesforce

October 6, 2016 Mark Cox Comments Off

Salesforce has implemented new programmatic initiatives for partners, including the final architect solutions and Salesforce DX. The big change, updating the company’s infrastructure to effectively serve its growing army of partners, is underway, but is a long term project.

Salesforce stresses that rebranding of ISV program articulates partnering philosophy

October 5, 2016 Mark Cox Comments Off

Salesforce is now calling its ISV partners App Innovation partners, and explained in some detail why new conceptions of customer value make the distinction important.