MSPs

Managed Services

RapidFire Tools rebrands upgraded internal threat detection tool as Cyber Hawk to help MSPs sell higher value services

July 18, 2018 Mark Cox Comments Off on RapidFire Tools rebrands upgraded internal threat detection tool as Cyber Hawk to help MSPs sell higher value services
RapidFire Tools has refocused and rebranded their Detector software appliance to better leverage its strengths for MSPs, which involve their being able to use it as the foundation of a higher-margin security practice.

Channel Programs

Pax8 announces Professional Services Program to help MSPs fulfill and develop services capability

July 17, 2018 Mark Cox Comments Off on Pax8 announces Professional Services Program to help MSPs fulfill and develop services capability
Pax8 has introduced new Professional Services at partner request, both to perform services for MSPs who lack the necessary skills at a relatively low cost, and also to teach the MSPs how to repeat the service without assistance later.

Managed Services

SolarWinds repositions acquired Trusted Metrics technology as threat monitoring and hunting tool

July 12, 2018 Mark Cox Comments Off on SolarWinds repositions acquired Trusted Metrics technology as threat monitoring and hunting tool
SolarWinds expands into a new element of security for both on-prem and MSP customers with a light SIEM that also happens to be a very effective threat detection tool.

Security

Bitdefender enhances solutions available to MSP partners

July 12, 2018 Mark Cox Comments Off on Bitdefender enhances solutions available to MSP partners
Newly enhanced versions of Bitdefender’s Endpoint Detection and Response, and Advanced Threat Security solutions are now available to MSP partners, as well as a Patch Management solution now being offered to MSPs.

Channel Programs

OpenText opens up private cloud to partners and unveils new MSP pricing model

July 11, 2018 Mark Cox Comments Off on OpenText opens up private cloud to partners and unveils new MSP pricing model
Prime Unlimited is an optional flat rate per-user price for OpenText managed services, while Prime Protect is a standard support package for partners.

Managed Services

Parallels adds enterprise features to RAS 16.5 to appeal to growing MSP market

July 11, 2018 Mark Cox Comments Off on Parallels adds enterprise features to RAS 16.5 to appeal to growing MSP market
Some key changes involve Parallels responding to an opportunity created among Citrix and VMware customers by changes to their support and maintenance costs, as well as the End-of-Life of XenApp 6.5.

No Picture
Managed Services

SolarWinds MSP introduces new enablement and training tool for partners with MSP Institute

July 9, 2018 Mark Cox Comments Off on SolarWinds MSP introduces new enablement and training tool for partners with MSP Institute
The 2018 version of the Institute, which should be all online by the September-October timeframe, has five series – three persona-oriented ones for manager/owners, salespeople and marketing, and two topic-focused on security and backup.

Managed Services

Mobile-first RMM Pulseway strengthens MSP services with IT Glue integration

July 6, 2018 Mark Cox Comments Off on Mobile-first RMM Pulseway strengthens MSP services with IT Glue integration
Pulseway’s new integration adds an integration with a commonly-used IT documentation platform, that will improve MSPs’ ability to troubleshoot Pulseway, and make Pulseway a more attractive option for MSPs.

Channel Programs

Accedian reaches out to MSPs to sell NPM/APM solution with their first channel program

July 3, 2018 Mark Cox Comments Off on Accedian reaches out to MSPs to sell NPM/APM solution with their first channel program
Montreal-based Accedian sold mainly direct and to service providers until their acquisition of a French company late last year. Now they can target the enterprise and midmarket, and will use a select channel to reach these new types of customers.

Distribution

Cloud distributor Pax8 expands PSA integrations to Autotask

June 25, 2018 Mark Cox Comments Off on Cloud distributor Pax8 expands PSA integrations to Autotask
This new Pax8 relationship with Autotask builds on their existing distribution relationship with Datto, and the distributor is confident it will lead to a major increase in business.