Customer Retention

The Buzz...

[ April 17, 2026 ] What F12.net has learned from 20 years and 15+ acquisitions In The Channel
[ April 16, 2026 ] From bank and warehouse to ecosystem orchestrator: A conversation with Frank Vitagliano Distribution
[ April 15, 2026 ] Canada’s data sovereignty moment: why partners who move first will own the space In The Channel
[ April 14, 2026 ] The evolution of an MSP: WBM’s 75-year journey and the “curse” of the entrepreneur In The Channel
[ April 13, 2026 ] Cork Cyber is evolving from cyber warranty provider to MSP security platform In The Channel

ConnectWise lays out key business issues for MSPs, with roadmap of portal and platform changes to address them

November 9, 2018 Mark Cox Comments Off

At IT Nation Connect, ConnectWise Chief Product Officer Craig Fulton discussed metrics MSPs need to better understand and use, as well as changes that ConnectWise will be making in its platform to help them do that.

Microsoft lays out FY19 vision, strategy and plans for execution at Inspire kickoff

July 16, 2018 Mark Cox Comments Off

Consistency is the big strategic theme this year, following a massive restructuring a year ago, but Microsoft still had a to-do list for partners for the year ahead.

Major changes to partner go-to-market among IDC 2017 channel predictions

February 2, 2017 Mark Cox Comments Off

Other IDC projections for the year ahead include strong partner moves into the digital transformation market, an emphasis on Customer Success programs, and changes to vendor Partner Success models.

Microsoft worldwide channel chief Phil Sorgen

Microsoft shines light on partner valuation

July 22, 2015 Robert Dutt Comments Off

Microsoft offers partners tips on increasing their valuation in a cloud world, and a tool to measure their success in the transformation.

Rebranded SolarWinds N-able launches N-central 10 platform

May 13, 2015 Mark Cox Comments Off

The new platform offers new functionality for MSPs, allowing them to now offer customers support services troubleshooting, diagnosing and remediating help desk issues.