Customer Retention

The Buzz...

[ November 11, 2025 ] Defend for MCP from TrojAI lets enterprises secure agentic AI workflows and MCP deployments at scale Agent
[ November 11, 2025 ] Chronosphere unveils new Partner Program which integrates with best-in-class partners Artificial Intelligence
[ November 11, 2025 ] Hornetsecurity boosts Microsoft 365 security against compromised accounts with new Teams Protection functionality Agent
[ November 11, 2025 ] Bitdefender launches GravityZone Security Data Lake to extend unified Bitdefender platform by adding SIEM to Data Lake Cloud
[ November 10, 2025 ] Chronosphere launches AI-Guided Troubleshooting capabilities Artificial Intelligence

ConnectWise lays out key business issues for MSPs, with roadmap of portal and platform changes to address them

November 9, 2018 Mark Cox Comments Off

At IT Nation Connect, ConnectWise Chief Product Officer Craig Fulton discussed metrics MSPs need to better understand and use, as well as changes that ConnectWise will be making in its platform to help them do that.

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Microsoft lays out FY19 vision, strategy and plans for execution at Inspire kickoff

July 16, 2018 Mark Cox Comments Off

Consistency is the big strategic theme this year, following a massive restructuring a year ago, but Microsoft still had a to-do list for partners for the year ahead.

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Major changes to partner go-to-market among IDC 2017 channel predictions

February 2, 2017 Mark Cox Comments Off

Other IDC projections for the year ahead include strong partner moves into the digital transformation market, an emphasis on Customer Success programs, and changes to vendor Partner Success models.

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Microsoft worldwide channel chief Phil Sorgen

Microsoft shines light on partner valuation

July 22, 2015 Robert Dutt Comments Off

Microsoft offers partners tips on increasing their valuation in a cloud world, and a tool to measure their success in the transformation.

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Rebranded SolarWinds N-able launches N-central 10 platform

May 13, 2015 Mark Cox Comments Off

The new platform offers new functionality for MSPs, allowing them to now offer customers support services troubleshooting, diagnosing and remediating help desk issues.

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