Tag Archive for Customer Retention

ConnectWise lays out key business issues for MSPs, with roadmap of portal and platform changes to address them

At IT Nation Connect, ConnectWise Chief Product Officer Craig Fulton discussed metrics MSPs need to better understand and use, as well as changes that ConnectWise will be making in its platform to help them do that.

Microsoft lays out FY19 vision, strategy and plans for execution at Inspire kickoff

Consistency is the big strategic theme this year, following a massive restructuring a year ago, but Microsoft still had a to-do list for partners for the year ahead.

Major changes to partner go-to-market among IDC 2017 channel predictions

Other IDC projections for the year ahead include strong partner moves into the digital transformation market, an emphasis on Customer Success programs, and changes to vendor Partner Success models.