bots

Artificial Intelligence

Tech Data adds Robotic Process Automation solutions to line card in U.S. and Canada with Automation Anywhere partnership

March 29, 2019 Mark Cox Comments Off on Tech Data adds Robotic Process Automation solutions to line card in U.S. and Canada with Automation Anywhere partnership
Automation Anywhere’s software robotics will allow partners involved in business process automation to scale it up more rapidly and at lower cost.

Artificial Intelligence

Bot enhancements, SMS support and Zapier platform integration highlight new release of Comm100 platform

January 31, 2019 Mark Cox Comments Off on Bot enhancements, SMS support and Zapier platform integration highlight new release of Comm100 platform
This is the last big improvement to the Comm100 customer experience platform before a next-gen version is introduced in about four months.

Channel Programs

Robotic Process Automation vendor UiPath ups commitment to partners with two new partner-focused initiatives

October 3, 2018 Mark Cox Comments Off on Robotic Process Automation vendor UiPath ups commitment to partners with two new partner-focused initiatives
UiPath, a red-hot player in the robotic process automation space, is ramping up their channel business to accelerate the momentum that has taken them from $1 million to $100M in annual recurring revenue in less than 21 months, and are also announcing a new channel program.

Managed Services

Atera introduces live chat to strengthen MSP-customer connections

June 13, 2018 Mark Cox Comments Off on Atera introduces live chat to strengthen MSP-customer connections
The new live chat capability in the Atera joint RMM-PSA solution provides a faster and more efficient way than email to resolve customer issues in real time.

Storage

NetApp turns on Watson-powered Elio virtual support for customers

October 4, 2017 Mark Cox Comments Off on NetApp turns on Watson-powered Elio virtual support for customers
Elio is a chatbot that provides first level technical support using IBM Watson technology. NetApp has also enhanced their ActiveIQ cloud-based analytics.

Cloud

Sage doubles down on bots throughout portfolio

June 28, 2017 Mark Cox Comments Off on Sage doubles down on bots throughout portfolio
Sage announced that their Pegg chatbot capabilities are being introduced into their Sage One cloud solution. But that’s only the beginning.

Channel Programs

Bot-buster Distil Networks launches first channel program to build loyal partner network

November 10, 2015 Mark Cox Comments Off on Bot-buster Distil Networks launches first channel program to build loyal partner network
Distil is looking to supplement its direct sales with a significant partner presence, offering an enterprise grade proactive solution, which is very specific and complements other security solutions, and now a partner program to offer support.