Workflows

Agent

Tendfor leverages CX leader AnywhereNow’s strengths to increase Microsoft Teams traction

October 15, 2025 Mark Cox Comments Off on Tendfor leverages CX leader AnywhereNow’s strengths to increase Microsoft Teams traction
Tendfor, a Swedish contact centre and console provider which was acquired a year ago by Dutch CX vendor AnywhereNow,  is already getting significant traction in the US and Canadian markets, with Fortune 500 US companies using Tendfor’s Microsoft Teams-native voice platform for enterprises. 

Agent

Nintex unveils new AI-native capabilities in newly-announced Agentic Business Orchestration

October 10, 2025 Mark Cox Comments Off on Nintex unveils new AI-native capabilities in newly-announced Agentic Business Orchestration
Nintex has announced that it has unlocked the power of agentic business orchestration by combining process intelligence, workflow orchestration, low-code development, and agentic AI, and has now formally unveiled Agentic Business Orchestration, its vision and strategic direction for the evolution of business process automation and application development.

Agent

Horizon3.ai lets organizations ramp up offensive security efforts with new Active Directory Tripwires for their NodeZero platform

October 9, 2025 Mark Cox Comments Off on Horizon3.ai lets organizations ramp up offensive security efforts with new Active Directory Tripwires for their NodeZero platform
Active Directory Tripwires lets organizations fight the attacks on AD that come from it sitting at the centre of enterprise identity, giving them the equivalent of an attacker-informed early warning system, and protecting them from bad guys attempting privilege escalation.

Artificial Intelligence

Sage makes platform smarter and faster by acquiring Criterion HCM

October 9, 2025 Mark Cox Comments Off on Sage makes platform smarter and faster by acquiring Criterion HCM
Criterion strengthens Sage’s ability to support mid-sized businesses scale faster with its unified, AI-powered HR system that improves Human Capital Management by eliminating admin and driving performance.

Artificial Intelligence

Zendesk introduces major new AI capabilities in their Resolution Platform to empower customer service, employee service and contact centre teams

October 8, 2025 Mark Cox Comments Off on Zendesk introduces major new AI capabilities in their Resolution Platform to empower customer service, employee service and contact centre teams
The enhancements to services which had been around previously, in addition to others which were just acquired or developed in-house, strengthen the Resolution Platform with stronger AI agents, better employee Service, and Contact Center as-a-Service with smarter automation, better collaboration, and deeper insights.

Artificial Intelligence

Five9 launches Five9 Fusion for ServiceNow to provide unified, AI-powered customer service

October 8, 2025 Mark Cox Comments Off on Five9 launches Five9 Fusion for ServiceNow to provide unified, AI-powered customer service
Five9, which makes an Intelligent CX Platform as part of its CCaaS offering, has announced Five9 Fusion for ServiceNow, a turnkey AI-powered integration that unifies voice and digital interactions through a real-time AI transcription stream and a single routing engine to empower businesses.

Agent

Kyndryl strengthens their Agentic AI Framework with new capabilities

October 7, 2025 Mark Cox Comments Off on Kyndryl strengthens their Agentic AI Framework with new capabilities
Kyndryl has announced advanced Agentic AI Capabilities enable customers to scale AI across their businesses, where the newly unveiled core of the Kyndryl Agentic AI Framework orchestrates, securely builds and dynamically deploys AI agents, and helps customers across industries become AI-native.

Artificial Intelligence

AI-powered Nintex releases new global partner program to grow partner base

October 7, 2025 Mark Cox Comments Off on AI-powered Nintex releases new global partner program to grow partner base
AI-powered workflow vendor Nintex has launched their new Nintex Partner Program, designed to help partners to grow their business, deliver greater value to customers, and capitalize on the rising demand for intelligent process automation and AI-powered business orchestration.

Artificial Intelligence

GraceBlocks integrates Google Gemini AI Models to build intelligent, automated workflows without writing code

October 6, 2025 Mark Cox Comments Off on GraceBlocks integrates Google Gemini AI Models to build intelligent, automated workflows without writing code
The GraceBlocks integration focuses on SMBs, with an “Intelligence Pillar” that lets GraceBlocks deliver custom-built, AI-powered solutions that streamline complex operations and provide data-driven insights, without writing any code.

Agent

UiPath upgrades AI for UiPath Platform and partners with Snowflake, NVIDIA and Google

October 1, 2025 Mark Cox Comments Off on UiPath upgrades AI for UiPath Platform and partners with Snowflake, NVIDIA and Google
In addition to three important new strategic relationships, UiPath announced significantly expanded Capabilities for its UiPath Platform for agentic automation and orchestration, together with built-in security and governance to drive efficiency, reduce costs, and realize impact and ROI from AI transformation efforts.