Workflows

Agent

Tendfor leverages CX leader AnywhereNow’s strengths to increase Microsoft Teams traction

October 15, 2025 Mark Cox Comments Off on Tendfor leverages CX leader AnywhereNow’s strengths to increase Microsoft Teams traction
Tendfor, a Swedish contact centre and console provider which was acquired a year ago by Dutch CX vendor AnywhereNow,  is already getting significant traction in the US and Canadian markets, with Fortune 500 US companies using Tendfor’s Microsoft Teams-native voice platform for enterprises. 

[…]

Agent

Nintex unveils new AI-native capabilities in newly-announced Agentic Business Orchestration

October 10, 2025 Mark Cox Comments Off on Nintex unveils new AI-native capabilities in newly-announced Agentic Business Orchestration
Nintex has announced that it has unlocked the power of agentic business orchestration by combining process intelligence, workflow orchestration, low-code development, and agentic AI, and has now formally unveiled Agentic Business Orchestration, its vision and strategic direction for the evolution of business process automation and application development.

[…]

Agent

Horizon3.ai lets organizations ramp up offensive security efforts with new Active Directory Tripwires for their NodeZero platform

October 9, 2025 Mark Cox Comments Off on Horizon3.ai lets organizations ramp up offensive security efforts with new Active Directory Tripwires for their NodeZero platform
Active Directory Tripwires lets organizations fight the attacks on AD that come from it sitting at the centre of enterprise identity, giving them the equivalent of an attacker-informed early warning system, and protecting them from bad guys attempting privilege escalation.

[…]

Artificial Intelligence

Sage makes platform smarter and faster by acquiring Criterion HCM

October 9, 2025 Mark Cox Comments Off on Sage makes platform smarter and faster by acquiring Criterion HCM
Criterion strengthens Sage’s ability to support mid-sized businesses scale faster with its unified, AI-powered HR system that improves Human Capital Management by eliminating admin and driving performance.

[…]

Artificial Intelligence

Zendesk introduces major new AI capabilities in their Resolution Platform to empower customer service, employee service and contact centre teams

October 8, 2025 Mark Cox Comments Off on Zendesk introduces major new AI capabilities in their Resolution Platform to empower customer service, employee service and contact centre teams
The enhancements to services which had been around previously, in addition to others which were just acquired or developed in-house, strengthen the Resolution Platform with stronger AI agents, better employee Service, and Contact Center as-a-Service with smarter automation, better collaboration, and deeper insights.

[…]

Artificial Intelligence

Five9 launches Five9 Fusion for ServiceNow to provide unified, AI-powered customer service

October 8, 2025 Mark Cox Comments Off on Five9 launches Five9 Fusion for ServiceNow to provide unified, AI-powered customer service
Five9, which makes an Intelligent CX Platform as part of its CCaaS offering, has announced Five9 Fusion for ServiceNow, a turnkey AI-powered integration that unifies voice and digital interactions through a real-time AI transcription stream and a single routing engine to empower businesses.

[…]

Agent

Kyndryl strengthens their Agentic AI Framework with new capabilities

October 7, 2025 Mark Cox Comments Off on Kyndryl strengthens their Agentic AI Framework with new capabilities
Kyndryl has announced advanced Agentic AI Capabilities enable customers to scale AI across their businesses, where the newly unveiled core of the Kyndryl Agentic AI Framework orchestrates, securely builds and dynamically deploys AI agents, and helps customers across industries become AI-native.

[…]

Artificial Intelligence

AI-powered Nintex releases new global partner program to grow partner base

October 7, 2025 Mark Cox Comments Off on AI-powered Nintex releases new global partner program to grow partner base
AI-powered workflow vendor Nintex has launched their new Nintex Partner Program, designed to help partners to grow their business, deliver greater value to customers, and capitalize on the rising demand for intelligent process automation and AI-powered business orchestration.

[…]

Artificial Intelligence

GraceBlocks integrates Google Gemini AI Models to build intelligent, automated workflows without writing code

October 6, 2025 Mark Cox Comments Off on GraceBlocks integrates Google Gemini AI Models to build intelligent, automated workflows without writing code
The GraceBlocks integration focuses on SMBs, with an “Intelligence Pillar” that lets GraceBlocks deliver custom-built, AI-powered solutions that streamline complex operations and provide data-driven insights, without writing any code.

[…]

Agent

UiPath upgrades AI for UiPath Platform and partners with Snowflake, NVIDIA and Google

October 1, 2025 Mark Cox Comments Off on UiPath upgrades AI for UiPath Platform and partners with Snowflake, NVIDIA and Google
In addition to three important new strategic relationships, UiPath announced significantly expanded Capabilities for its UiPath Platform for agentic automation and orchestration, together with built-in security and governance to drive efficiency, reduce costs, and realize impact and ROI from AI transformation efforts.

[…]

Agent

Databricks and OpenAI partner to make OpenAI models natively available within the Databricks platform and Agent Bricks flagship product

October 1, 2025 Mark Cox Comments Off on Databricks and OpenAI partner to make OpenAI models natively available within the Databricks platform and Agent Bricks flagship product
Databricks and OpenAI have announced a multi-year partnership that will make OpenAI models natively available within the Databricks Data Intelligence Platform and Databricks’ flagship AI product Agent Bricks, while they also signed a multiyear, $100 million deal to sell artificial intelligence services to large business customers.

[…]

Artificial Intelligence

FireMon adds NVIDIA Cumulus Support to unify policy management in AI-intensive data centres

September 30, 2025 Mark Cox Comments Off on FireMon adds NVIDIA Cumulus Support to unify policy management in AI-intensive data centres
The integration closes a long-standing gap for teams who standardize on open networking while maintaining a single source of truth for network security policy across firewalls, clouds, and modern fabrics.

[…]

Agent

Horizon3.ai launches Threat Actor Intelligence, a new capability in its NodeZero Offensive Security Platform

September 30, 2025 Mark Cox Comments Off on Horizon3.ai launches Threat Actor Intelligence, a new capability in its NodeZero Offensive Security Platform
Horizon3.ai’s new Threat Actor Intelligence connects exploitable vulnerabilities in customer environments to real adversaries who use them, and their recently announced NodeZero MCP Server lets Threat Actor Intelligence feed directly into automated workflows that converge pentesting and SOAR.

[…]

Agent

Teradata launches AgentBuilder suite to accelerate autonomous AI across the enterprise

September 26, 2025 Mark Cox Comments Off on Teradata launches AgentBuilder suite to accelerate autonomous AI across the enterprise
The AgentBuilder suite’s capabilities let enterprises build and manage autonomous AI agents with contextual knowledge, domain expertise, and hybrid deployment flexibility.

[…]

Agent

Intelligent operations platform provider Sumo Logic brings agentic AI into enterprise security stack with launch of Dojo AI on AWS

September 25, 2025 Mark Cox Comments Off on Intelligent operations platform provider Sumo Logic brings agentic AI into enterprise security stack with launch of Dojo AI on AWS
Sumo Logic Dojo AI, built and deployed on AWS, accelerates and simplifies routine security operations, helping customers move from reactive to proactive strategies to stay more secure.

[…]

Agent

Sola Security launches agentic workflows and vibe canvases, defining the future of AI in cybersecurity

September 25, 2025 Mark Cox Comments Off on Sola Security launches agentic workflows and vibe canvases, defining the future of AI in cybersecurity
Sola Security is an AI Cyber security platform empowering teams to take control of their security solutions quickly and easily, with minimal resource investment. They have just expanded capabilities with dynamic automation and hyper-customizable canvases.

[…]

Artificial Intelligence

Dell makes major storage announcements on product, integration and private clouds

September 24, 2025 Mark Cox Comments Off on Dell makes major storage announcements on product, integration and private clouds
Dell unveiled new PowerStore and PowerMax QLC models, a new Dell PowerFlex Ultra release, both high end and entry level Data Domain product, an extended Nutanix partnership, and new strength around their Private Cloud and Native Edge offerings.

[…]

Artificial Intelligence

Mueon launches from Stealth with modular ‘Cubelets’ to redefine data centres for AI Era

September 23, 2025 Mark Cox Comments Off on Mueon launches from Stealth with modular ‘Cubelets’ to redefine data centres for AI Era
Mueon brings a $15.5M seed funding round, and modular Cubelets that optimize compute, memory, power, and thermal management to unlock exponential performance improvements.

[…]

Agent

Ping Identity adds new AI-driven trust framework to address trust and security challenges

September 23, 2025 Mark Cox Comments Off on Ping Identity adds new AI-driven trust framework to address trust and security challenges
Ping’s new framework is designed to ensure that trust and security are central to every digital interaction, allowing enterprises to enhance convenience, improve governance, and pursue new avenues for growth while using AI technology.

[…]

Artificial Intelligence

Cohesity announces major cyber resilience breakthroughs

September 23, 2025 Mark Cox Comments Off on Cohesity announces major cyber resilience breakthroughs
The data protection vendor, fresh off its acquisition of Veritas has extended its Cyber Resilience positioning with new security innovations and partnerships, strengthening its identity and data resilience to speed response and recovery from destructive cyberattacks.

[…]