Managed Services

Managed Services

Networking-focused RMM Auvik looks to repeat success with open ecosystem marketing event

July 13, 2018 Mark Cox Comments Off on Networking-focused RMM Auvik looks to repeat success with open ecosystem marketing event
Auvik has brought back a promo they ran last year, in collaboration with ten vendors in total, including competing RMMs. The low-cost program got a strong response last year, which the company is looking to replicate.

Managed Services

SolarWinds repositions acquired Trusted Metrics technology as threat monitoring and hunting tool

July 12, 2018 Mark Cox Comments Off on SolarWinds repositions acquired Trusted Metrics technology as threat monitoring and hunting tool
SolarWinds expands into a new element of security for both on-prem and MSP customers with a light SIEM that also happens to be a very effective threat detection tool.

Managed Services

Parallels adds enterprise features to RAS 16.5 to appeal to growing MSP market

July 11, 2018 Mark Cox Comments Off on Parallels adds enterprise features to RAS 16.5 to appeal to growing MSP market
Some key changes involve Parallels responding to an opportunity created among Citrix and VMware customers by changes to their support and maintenance costs, as well as the End-of-Life of XenApp 6.5.

No Picture
Managed Services

SolarWinds MSP introduces new enablement and training tool for partners with MSP Institute

July 9, 2018 Mark Cox Comments Off on SolarWinds MSP introduces new enablement and training tool for partners with MSP Institute
The 2018 version of the Institute, which should be all online by the September-October timeframe, has five series – three persona-oriented ones for manager/owners, salespeople and marketing, and two topic-focused on security and backup.

Managed Services

Mobile-first RMM Pulseway strengthens MSP services with IT Glue integration

July 6, 2018 Mark Cox Comments Off on Mobile-first RMM Pulseway strengthens MSP services with IT Glue integration
Pulseway’s new integration adds an integration with a commonly-used IT documentation platform, that will improve MSPs’ ability to troubleshoot Pulseway, and make Pulseway a more attractive option for MSPs.

Backup

Unitrends rethinks channel philosophy with multi-tier program as part of higher margin strategy

July 6, 2018 Mark Cox Comments Off on Unitrends rethinks channel philosophy with multi-tier program as part of higher margin strategy
Unitrends also promotes Clark Brown, who formerly managed their DMR relationships, to the channel chief role.

Channel Programs

Accedian reaches out to MSPs to sell NPM/APM solution with their first channel program

July 3, 2018 Mark Cox Comments Off on Accedian reaches out to MSPs to sell NPM/APM solution with their first channel program
Montreal-based Accedian sold mainly direct and to service providers until their acquisition of a French company late last year. Now they can target the enterprise and midmarket, and will use a select channel to reach these new types of customers.

Channel Programs

HCI vendor Scale Computing introduces MSP program within their Scale Partner Community

June 29, 2018 Mark Cox Comments Off on HCI vendor Scale Computing introduces MSP program within their Scale Partner Community
The new program is basically a change in the pricing structure that moves software costs into a subscription-based OpEx model, which Scale partners with an MSP practice can use to increase their profitability.

Managed Services

Trend Micro adds new AI-driven Managed Detection and Response service, backed by SOC threat hunter expert support

June 25, 2018 Mark Cox Comments Off on Trend Micro adds new AI-driven Managed Detection and Response service, backed by SOC threat hunter expert support
The new service is something that all Trend Micro partners can resell, but Trend’s goal is to expand it to make a white-labelled or broader version available to more sophisticated MSSP partners.

Distribution

Cloud distributor Pax8 expands PSA integrations to Autotask

June 25, 2018 Mark Cox Comments Off on Cloud distributor Pax8 expands PSA integrations to Autotask
This new Pax8 relationship with Autotask builds on their existing distribution relationship with Datto, and the distributor is confident it will lead to a major increase in business.