Year: 2018

Managed Services

ConnectWise lays out key business issues for MSPs, with roadmap of portal and platform changes to address them

November 9, 2018 Mark Cox Comments Off on ConnectWise lays out key business issues for MSPs, with roadmap of portal and platform changes to address them
At IT Nation Connect, ConnectWise Chief Product Officer Craig Fulton discussed metrics MSPs need to better understand and use, as well as changes that ConnectWise will be making in its platform to help them do that.

Managed Services

SIEM vendor EventTracker launches first PSA integration with ConnectWise Manage

November 9, 2018 Mark Cox Comments Off on SIEM vendor EventTracker launches first PSA integration with ConnectWise Manage
EventTracker has moved in a period of less than two years from mainly direct to channel-focused, and has been building out their MSP channel. Their new integration with ConnectWise Manage is their first of its kind, although other PSA and RMM integrations are likely to follow.

Backup

Pax8 adds five new vendors to linecard

November 9, 2018 Mark Cox Comments Off on Pax8 adds five new vendors to linecard
Cloud distributor Pax8 continues to expand and grow its vendor roster, adding Acronis and Dropsuite in the business continuity space, and IRONSCALES, Passportal and Proofpoint for different things within security.

Training

MSP training firm CharTec reworks online training and makes significant organizational moves

November 9, 2018 Mark Cox Comments Off on MSP training firm CharTec reworks online training and makes significant organizational moves
The moves include the reabsorption of the Relyenz division within CharTec, and the repurchase of the major investment ConnectWise had in CharTec, although the latter does not impact CharTec’s strong partnership with ConnectWise.

Managed Services

ConnectBooster launches Partner Program around their automated invoicing solution

November 8, 2018 Mark Cox Comments Off on ConnectBooster launches Partner Program around their automated invoicing solution
ConnectBooster offers MSPs the functionality of their platform, plus the services of their affiliated companies, and has a referral component which will pay the MSP a recurring revenue if ConnectBooster sells the service to a customer

Managed Services

ITBoost looks to challenge IT Glue in MSP documentation space with 3.0 release

November 8, 2018 Mark Cox Comments Off on ITBoost looks to challenge IT Glue in MSP documentation space with 3.0 release
ITBoost offers full functionality in documentation, password management, BI and customer feedback through an integrated pane of glass, and is at the ConnectWise IT Nation Connect 2018 event this week looking to differentiate themselves and impress MSPs.

Cloud

‘We want to be your transformation partner’: Boomi CEO Chris McNabb

November 7, 2018 Mark Cox Comments Off on ‘We want to be your transformation partner’: Boomi CEO Chris McNabb
On the first day of the main Boomi World event, the CEO laid out the company’s vision, and, joined by Dell Technologies CEO Michael Dell, laid out how Boomi customers can both expand beyond integration on the Boomi platform, and leverage the other Dell Technologies companies.

Channel Programs

Boomi continues to build out partner program introduced this spring

November 7, 2018 Mark Cox Comments Off on Boomi continues to build out partner program introduced this spring
Boomi VP of Global Business Development David Tavolaro said that measured by partner enthusiasm, the Partner Summit at Boomi World 18 was a major success. He also emphasized that the partner program has continued to evolve successfully since its April inception.

Cloud

Teridion launches cloud-based WAN service for enterprise, and new channel program to support it

November 7, 2018 Mark Cox Comments Off on Teridion launches cloud-based WAN service for enterprise, and new channel program to support it
Until now, Teridion has sold an Internet acceleration service to SaaS providers, and sold it mainly direct, but now they are launching a Cloud-based WAN service that will go entirely through partners, and has created a new channel program to support them.

Channel Programs

Silver Peak completely reworks channel program to add predictability and enhance partner profitability

November 6, 2018 Mark Cox Comments Off on Silver Peak completely reworks channel program to add predictability and enhance partner profitability
Silver Peak acknowledged that its old partner program, implemented in 2015, was deficient in key respects, and has completely restructured the program in order to remedy those problems.